听力原文：W: Can we make it a little later？ 7:30 at the gate of the park is too early. It takes half an hour for me to take the bus.

A．Mr． Steward is honest． B．Mr． Steward looks honest． C．Mr． Steward looks dishonest． D．Mr． Steward is dishonest．

M: Did you hear a crash earlier？ That was it. I'm just as clumsy as ever. Q: What is tile problem？ (17) A．The woman doesn't like orange juice. B．The woman didn't come to see Everett. C．The man was in a car crash this morning. D．The man broke the container of juice.

M: Everyone wants to stop it, but it is a difficult problem to solve. Meat pollution is mused by things people need. W: What do you mean？ M: Well, automobiles and airplanes cause pollution but they also provide transportation. W: Right. And factories cause air pollution but they provide people with jobs and products. M: Cities are the worst offenders. In crowded cities, factories and cars can add tons of pollution to the air every day. W: Yes. When I drove, to town yesterday, the clear air changed. It seemed like a dark cloud hung over the city. M: Nobody likes air pollution. It smells bad; it makes it difficult to breathe. W: True, it even damages the plants that provide tis with food. No wonder we get sick. It's dangerous to everyone's health. M: I think everyone knows it is a serious problem. When air pollution can even damage strong materials like steel and concrete; think what it does to poor humans. W: It is terrible, and yet we do need some things that cause it. We'll have to try to figure out a solution. (20) A．Most people don't think it is a serious problem. B．Most of our pollution is caused by things people need. C．The government has not spent enough money to stop it. D．The seriousness of pollution has not been realized by the government.

M: Well; Mr. Smith seems to be the wrong person to head that department. One more wrong step and he will be removed from that office. Q: What can we learn from the conversation？ (16) A．Mr. Smith will be replaced if he makes another mistake. B．Mr. Smith is an admirable chief of the Asian department. C．Mr. Smith's department is more successful than ail the others. D．Mr. Smith is seldom in his office.

M: It has to go to the post office before twelve tonight. We must make sure that all the figures are correct. Q: How many hours at most do they have to finish the proposal？ (18) A．4 hours. B．6 hours. C．12 hours. D．18 hours.

M: Well, it's a combination of things, but at the top of the list I think I'd put being truthful. Staff have certain expectations of how they should be treated and they want their managers to be fair. Not telling your staff what's happening is a sure way of losing their respect. You need to concentrate on solving problems, not hiding them. W: But not all problems can be solved, can they？ M: Most can, actually, but that's not the point. The thing is, instead of reacting after the dam-ages done, you should be talking to staff about how things are going and avoiding a situation where they come to see you about the problems after the event. The trick is to decide what problems might arise before they actually happen. W: What about having staff work together？ How should that be managed？ M: Well, some people appear to like working on their own, but in most companies, people who work on their own do so because they have been neglected. They have been given a task and their boss is not in-terested in how it is being done. This makes their sense of achievements smaller no matter how hard they work. People who work in teams have dearer overall picture of the work they are involved in. They have a role to play, and they know that if they don't perform. well, it is not only the business is going to suffer but also the other members of their team. So it is up to managers to create teams within their organization and encourage this team spirit. It raises performance. W: How is this best done？ M: Well, it's important to identify certain key employees among your staff and give them particular support and attention. If these key people are encouraged in their work, they would perform. better themselves, and more importantly raise the general level of performance of all the others in their area. W: Isn't it also a question of recruitment？ M: Yes, yes, lots of difficulties in staff management arise because mangers genuinely don't know how to select the right person. Sometimes interviewees are chosen on the basis of written personality tests which hear no relation with the work they'll be actually doing. Many managers admit that they sometimes ignore the lack of appropriate skills in recruiting the staff. I'd say that in the vast majority of cases they simply opt for the candidates who's made the best impression in half an hour or so... F: So, what should we have instead？ M: Well, the selection procedure should involve matching the skills and knowledge of the applicant to the actual job. And they should be done in the most immediate and relevant way possible, for example, if you try to recruit a trainer for your company, an important part of the inter-view should involve the applicant giving a pre-pared training session. Training is what they'll be doing, so you should see them in operation be-fore employing them. F: That sounds sensible. The final question, Brian, is about discipline, which is perhaps the hardest factor to get it right. What is the latest thinking？ B: Umm, well, the issues are: should you be a hard, unfriendly boss, make sure everyone obey your order without a question, or should you be more sympathetic and listen to your employees' difficulties？ Then there will be time when you have to discipline someone who has done some-thing wrong. It can be difficult if you are on very friendly terms with them. So a certain distance is necessary. On the either hand, if you are too un-approachable, you may not be made aware of important problems. M: Well, thank you, Brian. I'm sure plenty of managers out there will find out our talk very interesting. ？You will hear a radio interview with Brian Williams, a management expert. The interview deals with staf A．being able to concentrate. B．being honest. C．being respected.

M: It might be time to invest in a more recent model. Q: What does the man mean？ (14) A．The woman should buy a famous brand. B．The washing machine should have worked longer. C．The woman should consider buying a new one. D．The washing machine was not a good investment.

The speaker promises to A．collect the car. B．correct the car. C．arrange the car. D．telephone the owner.

W: I'm sorry, sir. I'm not allowed to give change without a purchase. If you go across the hall, you'll find a change machine in front of the jewelry store. Q: Where does the woman suggest that the man get change？ (16) A．At the call box. B．At the jewelry store. C．From a machine. D．From the purchaser.

M: I hate standing in line anyway. If we don't get in soon, let's just forget it and go somewhere else. Q: Where are the man and woman at this moment？ (13) A．In a theatre. B．In line at a museum. C．In line outside a movie house. D．In the tube.

M: How about sending newspapers？ W: I already thought of that, but I don't have a bike. M: How about walking dogs？ W: Walking dogs？ M: Yes, you know, there're a lot of people around here with dogs. W: Then how much can I earn if I walk dogs？ M: More than sending newspapers. The dogs need to be walked every day, especially when people are at work. W: That's a good idea since I like dogs very much. But how can I find dogs to walk？ M: You can put an advertisement in the Sunday newspaper. W: Then how much shall I charge for walking a dog？ M: You can try for four dollars an hour. W: That's great. Thank you so much. Why did the girl want to make money？ A．She wanted to buy a new bike. B．She wanted to go traveling. C．She wanted to have a dog.

M: ...and be boxed in by a thousand other houses I suppose~ Surrounded by a thousand faceless neighbors. No, let' s go for the village. After all I'm the one who has to do all the traveling. Back and forth to London every day. And I would rather add a 15 minutes bus ride to the train ride than be--How does it go？--cabin' d, cribb' d confi' d. F: That' s all very well...all very well to take that romantic attitude. You know... you think you can get out of everything...wriggle out of any argument...by quoting Shakespeare. What about my preferences？ You are being selfish you know. M: Selfish？ Me？ F: Yes. Think of the children. Its seems to me that you are so carried away with the idea that your personal likes and dislikes are making you anything but practical. What's the relations between the speakers？ A．Friends. B．Colleagues. C．Husband and wife. D．Landlord and tenant.

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B: I know, but there isn't anywhere else in this town. Look! The waiter is coming over for our order. What do they think about the restaurant？ A．The service there is not good. B．The food might not be good. C．The waiter is not hospitable. D．The restaurant is too small.

M: As far as the work efficiency is concerned, why not the typist？ Q: What does the man imply？ (19) A．They should find a new place for the old typewriter. B．They should find a new place for the typist, C．They should find a new typist. D．They should buy a new typewriter.

There are only two animals that have larger brains than man, the whale and the elephant. Yet, in proportion to his size, man's brain is larger. (19[C])Man's usually weighs about three pounds or a little more, and this is about one-fortieth of the weight of his whole body. The whale's body, on the other hand, is a thousand times heavier than its brain, while the elephant's body is about five hundred times as heavy. But a man who has a large brain is not necessarily more intelligent than one whose brain is smaller. We know that geniuses have existed who have had very large brains, but there have been others whose brains were rather small. Idiots have been known to have very large brains. (20[D])We do not understand precisely why some people are more intelligent than others. Whether our brains are relatively large or small is less important than that we try to do our very best. This article is mainly about ______. A．the weight of a whale's brain B．the brains of geniuses C．the size of a person's brain and his intelligence D．the intelligence of the elephant

M: Let me see... I'm sorry, but we don't have any more non-smoking rooms. We won't charge you for your room tonight. Q: what can you learn from the conversation？ (19) A．The woman doesn't want to pay for the room. B．The woman likes smoking. C．The woman wants to have a non-smoking room. D．There's no more room in the hotel.

C．

W: Either one will do for me. You should make a quick decision because I'm not going to wait for you to make up your mind. Q: What does the woman suggest the man do？ (8) A．Hurry up and make the decision. B．Hurry up and make a reservation. C．Choose a Chinese restaurant. D．Go to both restaurants since both are good.

M: I should wait until then, but I simply can't. Q: What can be inferred about the woman？ (3) A．She doesn't want the man to call so early. B．She urges the man to call immediately. C．She encourages the man to do whatever he likes. D．She simply doesn't know what to do now.

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W: Don't worry. Banks will accept presentation on the following business day. Q: When will the bank deal with the credit if the expiry date of a credit fails on a non-business day？ (19) A．On every business day. B．On Tuesday. C．On Wednesday. D．On the following business day.

M: Well.. .I'm breaking up with Cathy. Q: What does the man mean？ (17) A．He has his leg broken. B．He wants to join the party. C．He parts with his girlfriend. D．He gets along well with Cathy.