is a business management strategy aimed at embedding awareness of quality in all organizational processes.

A . A、program B . B、portfolio C . C、project of large size D . D、PMO

A . Test and manually deploy updates B . Deploy a Software Update Services （SUS） server. Test all updates and then approve them. Configure all client computers to automatically obtain updates from the server C . Test all updates and then use a third-party utility to repackage updates in a Windows Installer file. Deploy the -.msi files by using Group Policy D . Configure all client computers to use Automatic Updates to obtain security updates from the Windows Update Web site. Test all updates posted to the Windows Update Web site

A . 1 B . 2 C . 3 D . 4

A . Microsoft Enterprise Desktop Virtualization （MED-V） B . Microsoft System Center Virtual Machine Manager C . Microsoft Application Virtualization （App-V） D . Microsoft Update

A . program B . portfolio C . projectoflargesize D . PMO

A . Microsoft System Center Virtualization Manager B . Microsoft Update C . Microsoft Enterprise Desktop Virtualization （MED-V） D . Microsoft Application Virtualization （App-V）

A . Monitoring Manager B . Protection Manager C . Operations Manager D . Support Manager

A . Because it is difficult to plan and manage B . Because it is cannot be well categorized C . Because it is a difficult work for people to undergo D . Because it is seldom researched by research

M: Well, it's a combination of things, but at the top of the list I think I'd put being truthful. Staff have certain expectations of how they should be treated and they want their managers to be fair. Not telling your staff what's happening is a sure way of losing their respect. You need to concentrate on solving problems, not hiding them. W: But not all problems can be solved, can they？ M: Most can, actually, but that's not the point. The thing is, instead of reacting after the dam-ages done, you should be talking to staff about how things are going and avoiding a situation where they come to see you about the problems after the event. The trick is to decide what problems might arise before they actually happen. W: What about having staff work together？ How should that be managed？ M: Well, some people appear to like working on their own, but in most companies, people who work on their own do so because they have been neglected. They have been given a task and their boss is not in-terested in how it is being done. This makes their sense of achievements smaller no matter how hard they work. People who work in teams have dearer overall picture of the work they are involved in. They have a role to play, and they know that if they don't perform. well, it is not only the business is going to suffer but also the other members of their team. So it is up to managers to create teams within their organization and encourage this team spirit. It raises performance. W: How is this best done？ M: Well, it's important to identify certain key employees among your staff and give them particular support and attention. If these key people are encouraged in their work, they would perform. better themselves, and more importantly raise the general level of performance of all the others in their area. W: Isn't it also a question of recruitment？ M: Yes, yes, lots of difficulties in staff management arise because mangers genuinely don't know how to select the right person. Sometimes interviewees are chosen on the basis of written personality tests which hear no relation with the work they'll be actually doing. Many managers admit that they sometimes ignore the lack of appropriate skills in recruiting the staff. I'd say that in the vast majority of cases they simply opt for the candidates who's made the best impression in half an hour or so... F: So, what should we have instead？ M: Well, the selection procedure should involve matching the skills and knowledge of the applicant to the actual job. And they should be done in the most immediate and relevant way possible, for example, if you try to recruit a trainer for your company, an important part of the inter-view should involve the applicant giving a pre-pared training session. Training is what they'll be doing, so you should see them in operation be-fore employing them. F: That sounds sensible. The final question, Brian, is about discipline, which is perhaps the hardest factor to get it right. What is the latest thinking？ B: Umm, well, the issues are: should you be a hard, unfriendly boss, make sure everyone obey your order without a question, or should you be more sympathetic and listen to your employees' difficulties？ Then there will be time when you have to discipline someone who has done some-thing wrong. It can be difficult if you are on very friendly terms with them. So a certain distance is necessary. On the either hand, if you are too un-approachable, you may not be made aware of important problems. M: Well, thank you, Brian. I'm sure plenty of managers out there will find out our talk very interesting. ？You will hear a radio interview with Brian Williams, a management expert. The interview deals with staf A．being able to concentrate. B．being honest. C．being respected.

A．正确 B．错误

The event is open to new and current corporate(企业法人的) members of MOCA.An understanding and appreciation of art is becoming a must in today's business world.Art can be a valuable tool for seeking new ways to communicate with customers and raising public awareness of your company's role in the community. During the coming months the series will look into the relationship between art,business and community.The series will cover how to understand modern art and how art can help improve a company's image.Art Makes Good Business speakers will include leaders from the business and art worlds.Bookings are required.Space is limited.For more information call 305-893-6211 or visit www..org. 1.The purpose of the museum's new programs is to show ___. A.the management of business by artists B.the role of art in improving business C.the education of modern artists D.the way to design art programs 2.The Art Makes Good Business program is intended for ___. A.the general public B.modern art lovers C.corporate members of MOCA D.people involved in art business 3.MOCA members who take part in the programs can learn ___. A.to become leader in business and art worlds B.to co-operate with other members of MOCA C.the new ways of communication between people D.about the relationship between art,business and community 4.Those who want to attend lectures by Art Makes Good Business speakers must ___. A.make a booking B.pay additional fees C.understand modern art D.be successful managers 5.This advertisement aims to ___. A.improve the relationship between companies B.stress the important role of art in education C.attract MOCA members to the programs D.raise funds for museums of modern art

A、 B、 C、 D、

A．A.conceited B．B.complicated C．C.considered D．D.committed

A. saying B.reading C. telling D. writing

是 否