听力原文：W: Good morning, Mr.Tim.It's a long time since I had the pleasure of a visit for you.

M: I'm afraid I can't right now. The results probably won't come out before Friday. Q: What is the woman？ (16) A．A patient. B．A student. C．A customer. D．An employee.

W: Thank you very much for your trust, Peter. As your academic advisor I will try my best to help you. M: Thanks. It's about my major... W: Well, what's the matter？ M: I used to major in English, but now I have made up my mind to switch to Applied Linguistics, concentrating on Teaching English as a Foreign Language. W: So you want to switch majors？ M: Yes. But I wonder if it is possible. W: Well, usually we allow it, as long as you have enough credits. M: That's good news for me. I'm not interested in literature and that sort of thing. I want to be a real teacher, Professor. But I'm worried about the make-up credits. W: You usually do have to make up some credits when you switch majors. Are you OK on credits？ M: Not too many. I'll have to add about 12 credits as far as I can. figure from my transcript. Would you please let me know how many credits are required to get a master's degree？ W: Usually thirty-six credits are needed, ff you take five courses per term, you'll have enough credits after just two semesters. Usually each course is worth three credits. To get the six remaining credits you either prepare a thesis or take two more courses. M: Is there anything else besides the 36 credits for the master's？ W: You have to have an oral defense． M: I see．I really appreciate your help，Professor． W: Glad I can help．Good luck．Peter． (23) A．A literature professor. B．An academic advisor. C．Dean of the English Department. D．A Doctor of Applied Linguistics.

M: Well, if you could stop listening to the pop music and give me some peace and quiet, I might have done a bit better, Mum. Q: What is the man suggesting？ (17) A．He suggests his mother stop listening to pop music. B．He suggests his mother stop scolding them. C．He suggests his mother stop listening to his teacher. D．He suggests his mother stop talking too much.

Man: Well, I was thirty and settled at work, but then I came across a report predicting annual internet growth at 2,300%. The figure was like an alarm clock ringing in my head. I started to think about the regrets I might have at eighty. I realised I probably wouldn't even remember the things that seemed important in my thirties (like getting my end-of-year pay bonus. But I'd definitely tell myself I'd been a fool to ignore the internet. Woman: How did you go about choosing a product？ Man: Well, I drew up a list of twenty products, from clothes to gardening tools, and from that I got a shortlist of five, and then I assessed them. I thought about market growth in different countries and I also did some research into suppliers. But there were other important factors as well. I wanted a product that didn't retail for too high a figure. I thought that since many people would be buying from the internet for the first time, they might be afraid to take a risk with large amounts of money. Woman: And what made you decide on books？ Man: Well, basically, I found out that books had an eighty-two billion dollar market world-wide. There's also a high demand for CDs - a product I nearly went for - but with books there's a much wider choice. There're 3 million items in the book category, but only 300,000 in CDs. This choice meant the capabilities of the computer - in organisation and selection - could be put to good use. Woman: Bookstore has certainly been very successful. Why do you think that is？ Man: Well, it's not been easy. For the first five years, it was a struggle raising funds and developing the right software. The ideas weren't the difficult bit. If you and I sat down here for an hour, we'd come up with a hundred good ideas. The hard bit is making those ideas work. There are several key elements, which for me were research, recruiting the right staff, and prioritising. Woman: And you're satisfied with your customer growth？ Man: Well, it was a bit slow at first but then it picked up and from May '97 we started to see our greatest growth. We went from a hundred and twenty million dollars annual sales revenue to two hundred and thirty million dollars by the end of that year, and from 340,000 customers to 15 million. 58% of them were repeat customers. By '98, sales had reached almost three hundred and ten million dollars. Woman: And is Bookstore's success reflected in its profits？ Man: Well, at the moment we're focusing on introducing ourselves to customers and we spend a lot on advertising. Anything else would be a poor management decision. But, of course, it's reflected in our final figures. It's not unusual for a four-year-old company like ours to be in an investment cycle. What is more unusual is for a young company like Bookstore to be sold on the stock market, which happened in July '97. Woman: Bookstore is well-known for its high- quality customer service. What is the secret of your success in this area？ Man: Well, firstly our books are delivered fast and any complaints are dealt with by email and what's important is that the email is always answered in a friendly way, with the emphasis on 'the customer is always fight'. In fact, customers sometimes feel guilty about complaining because Bookstore staff are so helpful! Regular customers are recognised when they go to our website, and we suggest titles to them, based on their previous purchases. Woman: Do you think Bookstore offers a better service than its competitors？ Man: Well, yes. We'd been in the market for about two years before most of our competitors started so we had a head start and although some have caught up now, we're still cheaper. Our book price includes tax and delivery. Most of our competitors' prices don't. But what's more important is that B A．he was earning yep/little in his job. B．he had reached the age for a career change. C．he had to respond to a business opportunity.

M: Did you hear a crash earlier？ That was it. I'm just as clumsy as ever. Q: What is tile problem？ (17) A．The woman doesn't like orange juice. B．The woman didn't come to see Everett. C．The man was in a car crash this morning. D．The man broke the container of juice.

M: Well, if he says to take Main Street, we should go the other way! Q: What do we learn about the man？ (18) A．He always does what the announcer says. B．He thinks that the announcer is very good at his work. C．He is angry at the announcer's words. D．He doesn't believe what the announcer says.

M: Good morning. I hope I can answer your questions. W: Are people in rich countries happier than people in not-so-rich countries？ M: Well, I would say there is a relationship between national wealth and well-being. In other words, the economic wealth of a country does appear to reflect the overall well-being of its citizens. W: Does it mean that rich people in a country are happier than poor people？ M: In some poor Countries, satisfaction with one's financial situation does affect happiness. But once people are able to afford the basic necessities of life; having more money doesn't necessarily make them happier. W: What about rich places like Europe and United States？ Are income and happiness related？ M: Very little. Rich people are only slightly happier than the average citizen. W: I'm always wondering whether winning a lottery can bring happiness. M: Well, as a matter of fact, various studies show that lottery winners only get temporary joy. W: I guess wealth is like health. If you don't have your health or if you're extremely poor, you will be miserable. M: Yes, that's true. Happiness is wanting what we have rather than getting what we want. W: That's a nice way of putting it. In your opinion, do people become happier as their countries be come richer？ M: Well, if I take the case of the United States, from 1957 to 1996, the proportion of people who said that they were very happy declined from 35% to 30%. But during that same period, the average income per person in the United States doubled. W: So, you mean that a steady increase in a country's prosperity does not mean an increase in its people's happiness. M: That's right. What does the woman do？ A．A teacher of economics. B．A professor of studying happiness. C．A consultant on economic affairs. D．A specialist in political science.

W: Good morning. M: All right, houses. Is it the time to buy or sell a house？ W: Well, actually, housing looks like it's going to be a bust. The housing sales for this month were down 1.7%. That's the second month in a row. And the markets headed for a correction or a drop in prices. And it's important to know that mortgage rates have been up, so that's one of the big reasons that it's slowing down buying. And on top of that the other big indicator mortgage applications are down. Actually last week mortgage applications hit a three-and-a-half-year low. So what does all this mean？ If you are a buyer, I think you are gonna find some bargains out there. M: Ok! It is puzzled to both then by the middle of the year you really find bargains. All right, your jobs, is this gonna be the year to look for a new job because they're gonna be available or is this a year in which more people again will get laid off. W: This is good news on the job front, in November 215,000 jobs were added, that's up from 44,000 in October. December looks good. Companies out there say they're planning to hire in the first quarter of this year and there are still jobs shortages in certain areas like finance, health care and construction. M: Great to get some optimistic news. All right, Mellody, thanks again and have a great weekend. (23) A．There will be a boom in housing. B．The house market will suffer depression. C．The bank will exert positive influence on housing. D．It will hit a three-and-a-half-year low.

M：Not yet. I'm still waiting for the letters from other companies. Q：What does the man mean？ (18) A．He will write a letter to another company. B．He has received many job offers. C．He hasn't accepted the job offer. D．He will let the woman have the job.

M: Well, okay. I still need the report that he was going to present at the meeting, and our partners are going to start arriving in ten minutes. W: Carl told me to get the report and give it to you. M: Good. Get it to Bryan as soon as possible, and tell him that he's going to have to present Carl's report. I'll meet the partners and try to give Bryan enough time so that he can familiarize himself with the key points. What is Carl's problem？ A．He is not prepared for an interview. B．He needs to book some time-off. C．He is not feeling well. D．He needs a report for a meeting.

W: Don't worry, Sir. But I need some detailed information before I contact your issuing bank. Q: What did the man lost？ (17) A．Credit card. B．Passport. C．Traveler's cheques. D．Ｉ.Ｄ.card.

M: Yes, I believe the key to salespeople is not accepting your first refusal. Q: What does the man say about salespeople？ (19) A．Salespeople must be persistent. B．Salespeople don't sell enough. C．Salespeople sell too much. D．Salespeople are inconsiderate.

M: I think so. It’ll be especially helpful if you can check the same story in the newspaper. Q: What does the man mean？ (18) A．Watching TV is better than reading a newspaper. B．The newspaper may give more information. C．TV is more interesting than a newspaper. D．A combination of reading and listening is more effective.

M: Sure. But you won't find anything in my notes. He didn't say anything important during your absence. Q: What do we learn from the conversation？ (19) A．Jim's notes are not very good. B．Professor Harrison doesn't teach well. C．Mary should have come to the lecture earlier. D．Mary doesn't have to borrow notes from Jim.

M: I like to read too. But I prefer non-fiction: history, philosophy and others alike. Q: What do we know about the man from this conversation？ (14) A．He doesn't have time to read. B．He has no reading preference. C．He doesn't read the same kind of books as the woman. D．He prefers writing to reading.

M: Good morning, Cindy. W: Roberta, what exactly do time management consultants do？ M: Well, Cindy, it's all about helping people to organize their work in an ef fective way: maximum efficiency; minimum stress. W: Hah, sounds like something I need. Who are your clients？ M: Um, mainly business people, but I've also worked with politicians, civil servants and university lecturers. W: Um, quite a range, then. And what sort of things help people to organ ize their time？ I suppose punctuality is important. M: Um, yes and no. It's easier to finish a meeting on time if it starts on time. But in international contexts, you do have to be aware of cultural differences. W: For example？ M: Well, in Britain big, formal meetings usually start on time, but less for mal meetings often begin a few minutes late. In Germany, on the other hand, people expect all meetings to begin on time; In some countries, er, for example, in Latin America, there's a more relaxed attitude. So, you d6 have to adapt to circumstances. W: Um, it sounds like even if you manage your own time very well, you still can't control what other people do. M. Well, you can set limits. If you're meeting a friend who always arrives late, you can say, "Well, I'm going to wait for 15 minutes. If they aren't there by then, I'll leave," W: Hmm. I've got one friend who's always late. I don't think I'd ever see her if I did that. M: Hah, but people who are always late are the ones you need to set limits with. If they know that you won't wait, then, perhaps they'll make an effort. W: Isn't that rather harsh？ M: No, not really. Someone who constantly turns up late is putting a low value on your time. Let them know you've got other things to do. And I'm not suggesting you do that with everyone just the persistent latecomers. (20) A．To help people to organize their work in an effective way. B．To help people to become efficient at their jobs. C．To help people to arrange their time properly. D．To help people to reduce stress.

W: Yes, well, um, we've done a survey on local entertainment. Basically, we tried to find out how students feel about the entertainment in the town and how much they use it. So we've called our project "Out and About"... M: Yes, that's a good title! W: We wanted to find out how well students use the entertainment facilities in town... whether they get to see the latest plays, films... that kind of thing. Actually there were a lot of areas to choose from but in the end we limited ourselves to looking at two general categories: cinema and theatre. M: Right. W: OK. Well, first of all the cinema. In the town, there are three main places where you can see films. There's the new multi-screen cinema complex, the old park cinema, and a late-night odeon. In terms of audience size, the multi-screen complex accounts for 75% of all cinema seats, the park cinema accounts for 20% of seats and the late-night odeon has just 5% of seats. M: Yes, as is shown in your chart. W: As you probably know, the complex and the park show all the latest films, while the late-night cinema tends to show cult films. So, when we interviewed the students, we thought the complex would be the most popular choice of cinema... but surprisingly it was the late-night odeon. Most students said that if they wanted to see a film, they waited for it to show at the park because the complex is more expensive and further out of town so you have to pay more to get there as well. M: Yes, and that adds to the cost, of course, and distracts from the popularity, evidently. W: Well, next, we looked at theatres. There's the Stage Theatre in town, which is very old and architecturally quite beautiful. And there's also the large, modem theatre, the Ashtop, that has recently been built. But the thing about the theatres is that there's a whole variety of seat prices. Also, the types of performance vary... so students tend to buy seats at both and like using both for different reasons and if they want cheap seats at the Ashtop, they can just sit further from the front. M: And anything else？ W: Yes. What we did find that was very interesting is that there are periods during the year when students seem to go to the theatre and periods when they go to the cinema and we really think that's to do with the budget. There's a peak around November and December when they go to the theatre more and then a period in April and May when neither is particularly popular and then theatre viewing seems to tail off virtually while the cinema becomes quite popular in June and July. M: Mmm. I think you're probably right about your conclusions... (23) A．The entertainment on campus. B．The entertainment facilities students use in town. C．The kinds of films and plays students enjoy. D．The cinemas and theatres students like to go to.

W How much more work do you have left？ W I've finished only 3 sections and I still have 2 more left to do. W Well, Jack hasn't been able to finish his part, either. It looks like we'll have to postpone presenting it to Ms. Lawrence until the end of the week. I'll let her know. What is Meg working on？ A．A report B．A presentation C．A business letter D．A press release

W: Well, it's fairly cool and there's much rain in the morning. What is the weather like in Shanghai？ A．Hot. B．Cool. C．Cold.

听力原文： (A =Alice T=Tony) A Sinwell & Co. Good morning. T Hello, Alice？ A Oh, hello Tony. T I’m glad I caught you. Listen, I’m at the airport, and I’ve just realized I’ve left my diary in the office. You can’t see it anywhere, can you？ A Hang on. Here it is. T Oh, great. Now can you have a look at tomorrow？ I’ve got an appointment at nine thirty at the airport. But what’s the name of the woman I’m seeing？ A It’s Ms. Chen. Chen Hong. T That’s it. It had gone right out of my head. Is that C-H-E-N H-O-N-G？ A That’s right. T And what’s her position in the company, exactly？ A She’s their new Research Director. T That’s it. Right. Then in the afternoon, I’m meeting Mr. Johnson at 2.30. but I can’t remember whether we agreed to meet at his company or the hotel. A Well, there’s nothing here about the hotel. T Right, then it must be at his company. Sorry, Alice, I’ll have to go. My plane’s boarding. A Ok, Tony. Oh, before you go. Don’t forget on Wednesday you’ll need to confirm your flight to Shanghai. T Thanks. I’ll make a note of it. I’ll call you first thing in the morning. A Bye. &8226;Look at the form. below. &8226;You will hear a man checking details of his appointments AMERICAN BUSINESS TRIP: Mon 4/5-Wed 6/5 Appointments 9.30 Meeting at (9) ______ with Ms. Chen Hong. She's their new (10) ______ . 14.30 Meet Mr. Johnson at (11) ______ to discuss new products. Don't forget Call office tomorrow. (12)______ to Shanghai on Wednesday.

M：I'm sorry to hear that, but you can always rent one if you have a license. Q：What does the man mean？ (14) A．She can use his car. B．She can borrow someone else's car. C．She must get her car fixed. D．She can't borrow his car.

W: Sure. Weren't you in class on Monday？ That's when it was given out. M: No, I missed that class. Was there a handout？ W: No, the instructor just wrote the assignment on the board. M: Could I copy the assignment from your notes？ W: You could, ff I had copied it all down; but I just wrote down the part that I wanted. M: Oh, no. W: You see, there were four choices of topics ior the term paper; but, when I saw them, I knew which one I wanted so I didn't copy the others down. M: Can you remember any o'f the others？ W: Let's see. There was one about World War I, something about it, but I don't remember what, and there was one called "the idea of progress in the nineteenth century." M: And what was the last one？ W: I can't remember. My mind is a complete blank. Maybe you can ask someone else. M: Yes, I will. Anyway, those are certainly broad topics. W: Yes, but you van focus on a special area within them. Which one would you take？ M: Of course, I don't know what the last one is, but of these three, I think I'd take "the idea of progress." W: That's very abstract. M: Yes, but it's one of my interests and I've read a lot on the subject. I've never written a term paper on it though. W: Me neither. I haven't even read about it. Are you going to class on Wednesday？ M: Yes. W: Maybe he'll write it on the board again. M: I hope so. Good luck with your paper. W: Same to you. (23) A．Three. B．Four. C．Five. D．Six.

M: Don't worry. I will be seeing Mr. Brown in an hour. What do we learn from the conversation？ A．It was probably Mr. Brown's phone number that the woman wrote down. B．It was just an hour ago that the man met Mr. Brown. C．The woman forgot to write down the phone number. D．The woman needed a sheet of paper to put down the number.

听力原文：M: Good morning. Customer Banking Services. Can I help you？ F: Hello, can I speak to Mr Wright, please？ M: I am sorry he is in a meeting right now. I am his assistant, Tony. Is there anything I can do for you？ F: Oh, yes, maybe you can be of help. This is Ms Spencer. You see, I have found a teaching post in Korea, and I am going to stay there for at least 5 or 6 years, so I'd like to cancel my current account at your bank. M: OK, Ms Spencer. But I'll need some details. Your initials, please. F: D.Y. M: Is that B for baby？ F: No, D for difficult. M: Right. And what is your current account number？ F: It's 1807 5497 M: Would you give your date of birth？ I need to go through security procedures. F: 17 December, 1956. M: And your password, please. F: Well, I haven't used this account for sometime. I am not quite sure. It's maybe 5415 or 4515. Would you try both？ M: Yes, it's the fast one. Uh, you still have $100 in your account. Do you want to pick it up here personally or do you want it sent to you by mail？ F: By mail, please. I am extremely busy these days. M: Fine, Ms Spencer, your current account is cancelled. F: Thanks a lot, Tony. M: You are welcome. Bye-bye. &8226;There are thirty questions on this question paper. &8226;Instructions are given on the tape. &8226;You can write on this Question Paper. &8226;At the end of the test, you will be given 10 minutes to copy your answers onto the Answer Sheet. &8226;You must write all your answers in pencil. PART ONE &8226;You will hear three telephone conversations or messages. &8226;Write one or two words or a number in the numbered spaces on the notes or forms below. &8226;You will hear each recording twice. Conversation One &8226;Look at the form. below. &8226;You will hear a woman calling about banking service. Customer Banking Service From: (1) ___________________ Initials: D.Y. Bank service required: (2) ___________________ Reason: shall stay in (3) ___________________ for 5 or 6 years Date of birth: 17 Dec., 1956 Account number: 18075497 Password: 5415 Send (4) ___________________ of money by mail