A customer asks the pSeries technical specialist to recommend which remote access （SSH or Telnet） method to use. What question should the customer be asked to best determine the proper recommendation？（）
A BladeCenter H customer is asking for concurrent Keyboard/Video/Mouse. Select the items required to accomplish this. （）
As an experienced technician, you are responsible for Technical Support. A customer calls to ask the best signal level and noise level for cell phone. How to respond?（）
A customer wants a configuration for a new system that includes Reserve CoD. Which of the following systems would be the most appropriate to configure for them？（）
A customer is installing a new xSeries server into a Token-Ring environment. Where would the customer find the latest supported Token-Ring PCI adaptors for that server？（）
Your customer wants to build a network for a financial trading floor that has a requirement for multiple high-value transactions, which are also vital to the customer. What are the two most critical requirements? （）(Choose two.)
What is the main reason for doing a Solutions Assurance Review with the customer？ （）
The customer has both a Windows SAN and a separate UNIX SAN. Each of these is managed bya different group. The UNIX group has a need for more resources and no available funding. Whatis the first question the storage specialist should ask?（）
The Solutions Recommendation Guide is a framework for creating a customized SMB solution. Inorder to create a customized solution, which two components are needed?（）
A customer asks for the thermal load （BTU/hr） to determine whether their existing cooling system will support the IBM System Storage DS8000. Where can the sales representative find this information（）
What IBM resource will give you a picture of the possible plug types clearly labeled for those times your customer asks， "What plug type do I tell my electrician to use， and what does it look like？ （）
A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）
A customer is searching for a new， small business server. The customer is standardized on AMD and does not want to place the new server in a rack. Which IBM server will best fit this customers requirement？ （）
A solution provider has identified a number of risks with a configuration in a customer’s request for bid. What is the most appropriate action to take to mitigate those risks for the customer？（）
Why is the Cisco Integrated Services Router product line A good choice for customers?（）
A customer has the need for performance monitoring of an IBM System Storage DS8000. Which product does the customer need（）
When working to develop the best data availability strategy for a customer, which of the followingIBM solutions address a customer requirement for "maximum protection for a subset oftransactions"?（）
A customer has a requirement for a storage solution that meets the following criteria： （1）Heterogeneous hosts attached （2）Support for block I/O （3）High Speed （4）Scalable Which solution would satisfy the customer’s requirement？（）
A customer’s new IBM System Storage DS8000 must be raised by two floors in the building to place it in the computer room. In order to simplify the physical delivery， the storage specialist asks for （）
When clearing customs for a foreign voyage，which of the following is processed at the custom’s house and returned to the vessel（）.
A customer is asking for System x server quote. The customer provided IBM with a complete specification except for the backup device. What should a sales specialist do to position a total solution for the customer？（）
( ) customers can return the product for a full refund.
A customer has installed an IBM System Storage DS8700 with 20 TB of storage, 32 GB cache, and 16 Fibre Channel ports. The customer is beginning to experience throughput performance issues since they have added new workloads. The customer asks the storage specialist for guidance.Which of the following actions should be recommended as a first step？（）
Being informed of the reason for a delay may help customers wait more patiently.（)
