听力原文：Is this your briefcase （）

W: But the food isn't everything. Isn't it nice just to get away from all the noise？ Q: What can we learn from the conversation？ (14) A．It's quiet in the restaurant. B．The restaurant is too far from their school. C．The price is high in the restaurant. D．The restaurant serves good food.

W: Yes, but why not do them tomorrow？ It's very late now. Q: What does the woman suggest they do？ (5) A．Check the figures later today. B．Do the calculations again tomorrow. C．Bring a calculator tomorrow. D．Calculate the number right now.

W：Yeah! Now we're all working hard to get ready for our game tomorrow． Q：What will the woman probably do this afternoon？ (14) A．Take part in the championship game. B．Try out for the field hockey team. C．Get tickets to see the championship game. D．Go to practice field hockey.

M: Well, it's a combination of things, but at the top of the list I think I'd put being truthful. Staff have certain expectations of how they should be treated and they want their managers to be fair. Not telling your staff what's happening is a sure way of losing their respect. You need to concentrate on solving problems, not hiding them. W: But not all problems can be solved, can they？ M: Most can, actually, but that's not the point. The thing is, instead of reacting after the dam-ages done, you should be talking to staff about how things are going and avoiding a situation where they come to see you about the problems after the event. The trick is to decide what problems might arise before they actually happen. W: What about having staff work together？ How should that be managed？ M: Well, some people appear to like working on their own, but in most companies, people who work on their own do so because they have been neglected. They have been given a task and their boss is not in-terested in how it is being done. This makes their sense of achievements smaller no matter how hard they work. People who work in teams have dearer overall picture of the work they are involved in. They have a role to play, and they know that if they don't perform. well, it is not only the business is going to suffer but also the other members of their team. So it is up to managers to create teams within their organization and encourage this team spirit. It raises performance. W: How is this best done？ M: Well, it's important to identify certain key employees among your staff and give them particular support and attention. If these key people are encouraged in their work, they would perform. better themselves, and more importantly raise the general level of performance of all the others in their area. W: Isn't it also a question of recruitment？ M: Yes, yes, lots of difficulties in staff management arise because mangers genuinely don't know how to select the right person. Sometimes interviewees are chosen on the basis of written personality tests which hear no relation with the work they'll be actually doing. Many managers admit that they sometimes ignore the lack of appropriate skills in recruiting the staff. I'd say that in the vast majority of cases they simply opt for the candidates who's made the best impression in half an hour or so... F: So, what should we have instead？ M: Well, the selection procedure should involve matching the skills and knowledge of the applicant to the actual job. And they should be done in the most immediate and relevant way possible, for example, if you try to recruit a trainer for your company, an important part of the inter-view should involve the applicant giving a pre-pared training session. Training is what they'll be doing, so you should see them in operation be-fore employing them. F: That sounds sensible. The final question, Brian, is about discipline, which is perhaps the hardest factor to get it right. What is the latest thinking？ B: Umm, well, the issues are: should you be a hard, unfriendly boss, make sure everyone obey your order without a question, or should you be more sympathetic and listen to your employees' difficulties？ Then there will be time when you have to discipline someone who has done some-thing wrong. It can be difficult if you are on very friendly terms with them. So a certain distance is necessary. On the either hand, if you are too un-approachable, you may not be made aware of important problems. M: Well, thank you, Brian. I'm sure plenty of managers out there will find out our talk very interesting. ？You will hear a radio interview with Brian Williams, a management expert. The interview deals with staf A．being able to concentrate. B．being honest. C．being respected.

W: In just three weeks, and I am really excited. But there are still a few things I need to do before I go. M: Like what？ W: Like renewing my passport, going to the travel agency to buy my plane ticket and figuring out what to do with my apartment while I'm gone. M: You are not going to give it up, are you？ W: No way, I'll never find another apartment around here. But I don't like the idea of paying three months' rent on an empty apartment, either. M: Perhaps you could sublet it. W: Yes, but who to？ M: An old colleague of mine, Jim Thomas, is coming here to do some research this summer, from June to August. Perhaps you could sublet it to him. W: That's exactly when I'll be away. It sounds ideal, as long as the landlord agrees. M: Tell you what, I'll be calling Jim late this week anyway, so I'll mention it to him then. W: Well, thanks, Bill, let me know what happens. That extra money will really come in handy. What does Mary need to do at the travel agency？ A．Book a hotel in Europe. B．Buy her plane ticket. C．Sublet her apartment. D．Renew her passport.

W: Let's put it this way: it is the first thing in the world I'd ever want to do. Q: What docs the woman mean？ (14) A．She doesn't like her trip to Arizona. B．She is looking forward to her trip to Arizona. C．She enjoyed her trip to Arizona greatly. D．She wants the man to go with her to Arizona.

W: Oh, I went to the shop and had them replace it with a new one yesterday afternoon. What did the woman do with her camera yesterday afternoon？ A．She went to the shop. B．She returned it to the shop. C．She had it changed. D．She replaced it with a new one.

M: Sure. But you won't find anything in my notes. He didn't say anything important during your absence. Q: What do we learn from the conversation？ (19) A．Jim's notes are not very good. B．Professor Harrison doesn't teach well. C．Mary should have come to the lecture earlier. D．Mary doesn't have to borrow notes from Jim.

M: I hope not. I would prefer to have a promotion and less working hours. Q: What does the man want？ (14) A．More working hours. B．A better position. C．More days off. D．A long vacation.

(30) A．The figure on the check exceeds the balance in the bank account, so it's worthless. B．If you cash the check in the amount of 15;000, we can do that for you. C．You have plenty of money in your bank account, so we'll cash your check right now. D．Your check can still be cashed if you deposit another 50,000 dollars now.

W: Actually they were sent to you on Monday with the company courier. You haven't received them yet？ M: No, and I will check with the courier's office. But meanwhile, could you send them again, just to ensure that I have them by this afternoon？ I really appreciate it. W: Sure, I'll try to get them on the 9 o'clock courier run. Who most likely are the speakers？ A．The manager and his secretary B．Close friends in the same apartment C．Colleagues from the company D．Customer and postman

W: That's where we can help an exporter like your corporation. We often hear people say that exporting is easy, but to get paid is hard work. Q: What is the relationship between the speakers？ (15) A．Husband and wife. B．Teacher and student. C．Banker and his customer. D．Employer and employee.

M: Me too. Take it easy. I consider it a natural human response. You just need time and practice. Practice makes perfect. Q: What does the man mean？ (17) A．She should follow the human nature. B．Strangers are nothing to be afraid of. C．Feeling nervous is nothing improper. D．She should accept strangers' presents naturally.

M: Clean it now. We'll all go on a picnic in half an hour. Q: What is the possible relationship between the two speakers？ (15) A．Mother and father. B．Mother and son. C．Teacher and student. D．Two students.

W: Dr. Walker just sent them to the lab this morning, so the earliest they could be back is tomorrow. Q: What does the woman mean？ (19) A．The results might be ready tomorrow. B．The man needs another blood test tomorrow. C．The blood is being tested now in the lab. D．The doctor will be back tomorrow.

M: I do have a lot of papers and magazines down on the basement. Volunteers used to come by these apartments regularly to collect waste paper. I still save it but people seldom ask for it nowadays and I' ve never gone over to the recycling center myself. W: That’s typical. A few years ago people were really enthusiastic about musing waste paper. Unfortunately, interest has been decreasing lately. Manufacturers now use waste paper for things, like paper bags, towels, napkins and boxes. But the demand is down. I think they need to find new commercial uses for recycled paper. M: I suppose things like greeting cards, calendars and writing paper could be made from it too. But recycled paper usually has a dingy color, doesn't it？ W: Well, it wouldn’t be suitable for art books or high-quality magazine paper. But who cares about the drab color if waste paper can take place of virgin wood pulp and so help to preserve forests. M: You are right. I'll bring my waste paper over to your apartment in a little while. Thanks for offering to take it. According to the speakers, what products are now made from recycled paper？ A．Paper towels, napkins, bags and boxes. B．Insulation for basements. C．Art books and other high-quality printed matter. D．Imitation wood.

听力原文： I want to remind everyone that this Friday is clean-up day—what that means is we're going to put a couple of large garbage bins in the cafeteria so you can throw away old papers, out-of-date materials, and all the other junk that's piling up on or around your desks. It's actually a fire hazard to have stacks of papers on your desks or piled on overhead shelves or cabinets. So, please, everyone, mark this Friday, from noon to 5, on your calendar as a time to dump some of your clutter. And it'll be fun—there will be pizza and soda for everyone who contributes to the bins. What is the purpose of the event？ A．Team building B．Training new employees C．Cleaning up the office D．Raising money for charity

(16)

W: Does it have three bedrooms？ M: No. There are two. The master bedroom is quite spacious though. Maybe you could let the children share the larger room, and you and your husband could use the smaller one. W: I suppose I could do that. M: A three-bedroom apartment will be difficult to find. W: Yes, I know. Believe me, I have been looking for over a week. The few three-bedroom apartments that I have found are either extremely expensive or the owner won't allow children as tenants. M: Well, the owner allows two children in this apartment complex. W: Aren't you the owner？ M: No. I am the manager. I live here, too, on the first floor of this building. W: Oh. That's nice. Then if anything gets broken... M: Just leave a note on my door. W: You said that the rent would be 350 dollars a month. Does that include any of the utilities？ M: Yes. It includes gas. Your furnace and stove axe gas, so, as you can imagine, your other utilities, electric and water, are quite inexpensive. W: This sounds better and better. But before I sign a lease I would like my husband to see it. M: Why not stop by with him this evening？ W: How late are you open？ He doesn't get off work until five. M: Come by at six. I will still be in the office. I am sure that you are eager to move from the hotel, and if we get the paper work out of the way tonight, you can move in tomorrow. W: Oh, that would be wonderful. (23) A．The woman's husband. B．The owner of the apartment. C．The apartment manager. D．The tenant who occupies the apartment now.

(3) A．We are the credit card holders. B．We are the bank who can encash the card. C．We are the credit card company. D．We stopped your card losing.

&8226;You will hear five short recordings. &8226;For each recording, decide how much is the total amount the speaker is talking about. &8226;Write one letter (A-H) next to the number of the recording. &8226;Do not use any letter more than once. &8226;After you have listened once, replay the recordings. Amounts A．51 pounds B．17 pounds C．2.16 pounds D．1.85 pounds E．16 pounds F．1.36 pounds G．2.42 pounds H．1.35 pounds

W: French Art & Architecture of the 19th Century. I have to check. Can I have the book and your library card？ M: Sure. I just need it for a few more days. W: Well, first, this book is one week late, not due today as you thought. There are also a few requests for this book so it is now on hold for the next person. There's a small fine on your card of ＄1.40 for the overdue book, would you like to pay today？ M: So if I pay the fine, can I take this book out again？ W: You won't be able to take it out again until all the other people who have placed holds on it have signed it out. Did you want to pay your fine today？ M: Have you processed the return on the book？ Perhaps I'll accrue more fines, and keep it for a few more days. I really need it. The exam is in two days and this is practically the course text book. W: Sorry, I have already signed it hack in and now it is on hold. In fact if I could, I would triple our fines and suspend your library privileges. It's not fair to other students who are also trying to access library material for study purpose. Now are you going to pay your fine today？ M: OK. Sorry. What is the student's problem？ A．He does not have his library card with him. B．He does not want to return the book right now. C．He does not like the system of putting books on hold. D．He does not want to pay the fine.

A．At a restaurant． B．At a hotel． C．At a department stor E．

A．He does not earn as much money as his classmates． B．He does not work as well as his classmates． C．He does not get enough pay for his ’hard work． D．He does not have enough time for his study．