What is Amazon’s customer service idea？

A .  Plan B .  design C .  implement D .  prepare

A . To revalidate the total solution B . To overcome objections to the solution C . To review the pricing with the customer D . To ensure the customer has the correct applicatio

A . verify configuration B . conduct pre-install TDA C . complete physical planning D . verify the solution meets requirement

A . IBM Standalone Solutions Configuration Tool （SSCT ） B . Server Proven C . Configuration Options Guide （COG） D . xREF （System X reference）

A .  The customer requires Layer 3 roaming. B .  The customer requires immediate wire line integration with a catalyst 6500 switch. C .  The customer needs an outdoor-ready access point. D .  The customer wants the option to migrate to LWAPP.

A . The DS8800 has a higher disk RPM than the Symmetrix DMX-4 B . The DS8800 has higher capacity with more efficient footprint than the Symmetrix DMX-4 C . The DS8800 supports FlashCopy for internal array replication D . The DS8800 supports external virtualizatio

A . Cisco User Connect Licensing B . Cisco Unified Workspace Licensing C . Cisco Unified Communications Software Subscription D . Cisco Unified Collaboration Licensing

A . 4GB Modular Flash Drive for each Blade Server and Dual 15.8GB 2.5 Solid State Drive for each Blade Server  B . Cisco Intelligent Gb Ethernet Switch Module and IBM BladeCenter Copper Pass-thru Module  C . Fibre Channel Expansion Card for each Blade Server and Fibre Channel SAN Switch Module  D . Cisco Intelligent Gb Ethernet Switch Module and Dual 15.8GB 2.5 Solid State Drive for each Blade Server

A . Redundant 2900W （2 x 2900 W） B . Single 2900W （1 x 2900 W） C . Single 2000W （1 x 2000 W）. D . Redundant 2000W （2 x 2000 W）

A .  Smaller companies are at less risk than larger enterprises， so their security needs are not as great. B .  Business strategy should directly relate to the security policy and budget. C .  The designated security expert should report to the IT department， since that is where thesolution will be implemented. D .  Security should be a continuous process. E .  Security solutions should come from multiple vendors to make it easier to coordinate security events from the point of origin.

A . plan B . design C . implement D . prepare

A . WebSphere Commerce Accelerator B . SameTime Administrator C . WebSphere Commerce Configuration Manager D . WebSphere Commerce Administration Console E . WebSphere Commerce Organization Administration Console

A . Global Copy B . Sync Mirror C . Metro Mirror D . TPC for Replicatio

A . Decide not to bid. B . Provide a solution in the bid. C . Provide a disclaimer in the bid. D . Discuss options with the customer.

A . The script probably has an error in the DSN configuration. B . IPCC Express Standard is not licensed for Database steps.   C . The script probably has an error in the query string.   D . There is probably an interoperability problem between IPCC Express and the database.

A . A desk， as it not rack mountable B . Ethernet connections to the POWER5 systems C . Serial connections to the POWER5 systems D . USB connections for the keyboard and mouse

A . UEFI can support Windows 2003 Enterprise in native mode B . UEFI can emulate BIOS and support Windows 2003 with no performance impact C . An upgrade must be done to Windows 2003 Enterprise x64 D . Only supports Windows 2003 as a virtual machine guest （VMware or Hyper-V）

A．Aldridge B．Altridge C．Alldrige

A.Do knock before you enter the classroom. B.Go to your seat and then take out your books. C.Be ready with your book out to start the class. D.Make your pencil sharp after class.

A．The delicious food and its good service B．Its comfortable atmosphere and the lowest price C．The pleasant atmosphere and prompt service D．Its efficient operations and the quick service

A．Customer Service in SNCF B．Customer service in Swiss Railways． C．The writer’s bad impression of Internet tickets． D．The writer’s experience in buying French rail tickets．