听力原文：W Hi, this is Jean with Crescent Plumbing. I'm calling for an inventory check on part R71-B — that's a drain under fitting in the bronze finish.

M: No problem. I'll save you the cost of a taxi by dropping you off at the train station on my way to work. How is the man getting to work？ A．Riding. B．By bus. C．Driving.

M: It's coming along. But I've been staring at the computer screen for hours and my eyes hurt. W: Yeah Typing the words on the screen really make your eyes dry and tired. You should take a break. M: I can't. The deadline is approaching. W: You know, I read about computers and eye problems recently. The article says that they are usually caused by not blinking your eyes enough. M: Blinking？ I thought I just needed new glasses. W: when you blink, the movement of closing and opening your eyes, even though it happens really fast relaxes your eyes. M: That makes sense. W: People using computer tends to stare at the screen and blink less often than they normally would. M: That is what I am doing. And I am suffering from the dry eyes. W: That is one of the typical symptoms. M: But what does it have to do with the computer？ W: The article I read about the office workers found that the workers averagely blink 22 times a minute when relaxed But just 7 times a minute while looking at the text on a computer screen. M: Wow That's quite a difference. W: Yeah. So you need to blink your eyes and take a break from the computer M: I wonder if using some kind of eye-drops will make me feel better. W: That might help.But the best prescription is to take a break and rest your eyes M: Ok. Let's go get some coffee. I can finish this later tonight. (23) A．Something goes wrong with his computer. B．He can not finish the documents in time. C．The computer screen is hurting his eyes. D．He can not understand the article.

M: Well, if he says to take Main Street, we should go the other way! Q: What do we learn about the man？ (18) A．He always does what the announcer says. B．He thinks that the announcer is very good at his work. C．He is angry at the announcer's words. D．He doesn't believe what the announcer says.

W: In the Convention Hall on the second floor, sir. M: Thanks. Also, do you know when Professor Ferguson's presentation is going to be？ I hope I haven't missed it! W: One of the volunteers at that desk will be able to tell you. What does the man want to know？ A．When a meeting will start. B．Whether there are enough chairs. C．How to go to the second floor. D．Where an event is being held.

M: How much did you pay for it？ What are they talking about？ A．The quality of steak. B．The falling price of beef. C．The rising price of beef. D．The price of beef.

M: Well, it's a combination of things, but at the top of the list I think I'd put being truthful. Staff have certain expectations of how they should be treated and they want their managers to be fair. Not telling your staff what's happening is a sure way of losing their respect. You need to concentrate on solving problems, not hiding them. W: But not all problems can be solved, can they？ M: Most can, actually, but that's not the point. The thing is, instead of reacting after the dam-ages done, you should be talking to staff about how things are going and avoiding a situation where they come to see you about the problems after the event. The trick is to decide what problems might arise before they actually happen. W: What about having staff work together？ How should that be managed？ M: Well, some people appear to like working on their own, but in most companies, people who work on their own do so because they have been neglected. They have been given a task and their boss is not in-terested in how it is being done. This makes their sense of achievements smaller no matter how hard they work. People who work in teams have dearer overall picture of the work they are involved in. They have a role to play, and they know that if they don't perform. well, it is not only the business is going to suffer but also the other members of their team. So it is up to managers to create teams within their organization and encourage this team spirit. It raises performance. W: How is this best done？ M: Well, it's important to identify certain key employees among your staff and give them particular support and attention. If these key people are encouraged in their work, they would perform. better themselves, and more importantly raise the general level of performance of all the others in their area. W: Isn't it also a question of recruitment？ M: Yes, yes, lots of difficulties in staff management arise because mangers genuinely don't know how to select the right person. Sometimes interviewees are chosen on the basis of written personality tests which hear no relation with the work they'll be actually doing. Many managers admit that they sometimes ignore the lack of appropriate skills in recruiting the staff. I'd say that in the vast majority of cases they simply opt for the candidates who's made the best impression in half an hour or so... F: So, what should we have instead？ M: Well, the selection procedure should involve matching the skills and knowledge of the applicant to the actual job. And they should be done in the most immediate and relevant way possible, for example, if you try to recruit a trainer for your company, an important part of the inter-view should involve the applicant giving a pre-pared training session. Training is what they'll be doing, so you should see them in operation be-fore employing them. F: That sounds sensible. The final question, Brian, is about discipline, which is perhaps the hardest factor to get it right. What is the latest thinking？ B: Umm, well, the issues are: should you be a hard, unfriendly boss, make sure everyone obey your order without a question, or should you be more sympathetic and listen to your employees' difficulties？ Then there will be time when you have to discipline someone who has done some-thing wrong. It can be difficult if you are on very friendly terms with them. So a certain distance is necessary. On the either hand, if you are too un-approachable, you may not be made aware of important problems. M: Well, thank you, Brian. I'm sure plenty of managers out there will find out our talk very interesting. ？You will hear a radio interview with Brian Williams, a management expert. The interview deals with staf A．being able to concentrate. B．being honest. C．being respected.

M: Yes. Good for him. W: I don't think it is a good idea for Mr. Smith. M: Why not？ W: Because he is old. In my country, when a person is 80, he is supposed to stay at home and be taken care of M: Really？ I think Mr. Smith can do whatever he wants as long as he knows how to do it well and he is sure be is safe. W: I agree with you there. (20) A．To join in the sport games B．To have a parachute jump C．To travel around the world D．To practicing diving

M: I hate standing in line anyway. If we don't get in soon, let's just forget it and go somewhere else. Q: Where are the man and woman at this moment？ (13) A．In a theatre. B．In line at a museum. C．In line outside a movie house. D．In the tube.

M: This is the busiest time of the year, but 1'11 speak to one of our men about going over some time today. Q: Whom did Mrs. Thatcher want to come over？ (18) A．An auto mechanic. B．An electrician. C．A carpenter. D．A telephone repairman.

W: Don't worry. The boss was very impressed and he said your layout was right on target. Q: What does the woman imply？ (19) A．The manager was depressed by the man's layout. B．The manager thought the man's layout was quite accurate. C．The manager thought the man was good at target-shooting. D．The manager was impressed by the man's skills in target-shooting.

M: It won't happen again, I assure you. W: This is the last time I believe you. What is the most probable relationship of the two people？ A．Doctor and patient. B．Boss and employee. C．Receptionist and tourist. D．Teacher and student.

M: Oh, you mean the wife is going to give birth to her husband？ W: Right. The child will be born in two months and the couple won't feel sad about having no children! How great! M: But isn't that strange？ How could the father face another self! You see, they'll look exactly the same! And if they had decided to clone the wife, she'd be giving birth to herself! W: Well, isn't it charming to live your own life again？ I think human cloning is beneficial in many ways, such as providing remedies for new incurable diseases, prolonging one's life, and so on. M: That's very good, but what'll be the relationship between the parents and their cloned copy？ What responsibilities should people take for their own clone？ And what if the child falls in love with his own mother one day？ As I see it, human cloning is unethical and must be prohibited! W: Well, maybe human cloning still has a long way to go, or, maybe, the couple would be better of adopting a child. Who has the couple cloned？ A．The wife. B．The husband. C．The baby. D．A sheep.

M: Perhaps I'd better read it through again. Q: What is the man most probably going to do？ (18) A．He is going to finish his term paper. B．He is going to hand in the paper. C．He is going to correct the errors in the paper. D．He is going to read it to the woman.

M: It is-especially if you have children. Q: What do we learn from the conversation？ (13) A．They're talking about nice children. B．The man has a house for sale. C．The woman lives in a nice house. D．The man has three children.

W: Oh, travel around Europe？ That's crazy! Let me think about it. What does Rachel think about the man？ A．She thinks he is crazy. B．She doesn't like his idea. C．She approves of his idea. D．She thinks he should stay at home.

A C．

M: Betty, let's not push our luck! OK？ Q: What does the man mean？ (13) A．They shouldn't make too many requests. B．They should ask for further extension. C．They should finish the project as scheduled. D．They should not try their luck.

M: Actually, he was both highly intelligent and very rich. At first, Frida's father was against her marrying Diego because he was from an infamous family. But later on he agreed to it because he couldn't pay his daughter's medical expenses any more. Frida must have spent a fortune on doctors and operations over the years. W: Oh, yes, what a terrible life first polio and then that awful accident. It's amazing she produced so many paintings, isn't it？ M: Yes, she must have been an incredibly brave woman. W: But the marriage didn't work out too well, did it？ M: Well, it had its ups and downs. W: She painted this one with the cropped hair while they were separated, didn't she？ M: Yes, that's right. W. She really looked like a man here. In fact, she looked as if she's got a moustache! And why was she dressed in a man's suit？ I thought it might have had something to do with women's liberation. You know she cut off her hair to symbolize equality or something. M: Er, no the reason she cut off her hair and put on a man's suit is because Diego Rivera loved her long hair, and also loved the traditional women's Mexican dresses she used to wear. She did it to hurt him. (23) A．An actress. B．A writer. C．A teacher. D．A painter.

M: Hi, Susan. Not so well as to be expected. I've left my position. I can't bear the rudeness of my boss any longer. W: What are you going to do then？ M: No idea. Anyway, I've got to think about it seriously. And you？ W: I've been very successful as a dancer. I like this kind of life. It is so exciting. M: You can't do that forever. W: No. But I've decided to open a dance school once I've moved to the top. A lot of young dancers need better training. M: That's a wonderful idea. What does the man do now？ A．A teacher. B．A dancer. C．Neither of the above.

A．Disappointed. B．Happy. C．Regretful. D．Sad.

M: Thanks. As you know, he had been sick for some time before he passed away, so we were somewhat prepared. W: So, how's your grandmother taking it？ M: Oh, it's been really hard on her. I don't think you get over something like that. W: Yeah, I'm sure. My heart really goes out to her. Uh, so how's your grandmother going to be able to manage things alone？ M: Well, financially, grandmother will be able to live a secure life from now on. I mean, grandfather had life insurance and substantial investments in property and stocks, so returns on those should take care of her. But our main concern at this moment is her emotional state. She's really down, so a call now and again should brighten her day. W: So, what are the funeral arrangements？ M: Well, some of the family members will get together on Tuesday morning for a private memorial service, but there will be a viewing in the afternoon from 2:00 to 3:00, followed by the funeral service. W: I wish there was something I could do for you. M: Well, actually, there is. You know, grandfather really admired you a lot, and before he died, he asked if you'd sing a musical number at the funeral. W: Really？ I'd be honored. M: It would really mean a lot to the family. W: Sure. Then, see you on Tuesday. M: Okay, see you then. (20) A．He fell ill and passed away unexpectedly. B．He died in a traffic accident. C．He was ill for a certain period of time and then passed away. D．He passed away when he was working.

M: So what？ Theirs is even worse. Q: What does the man mean？ (19) A．He doesn't like messy people. B．He doesn't know where their house is. C．He sees no need to clean the house. D．He can think of no worse time for their friends to come.

M: Don't worry. We'll be there in no time. Q: What does the man mean？ (17) A．He has never been to the laboratory. B．He wants to stop and ask for directions. C．The woman won't be late. D．The program in the laboratory has already begun.

A．At a restaurant． B．At a hotel． C．At a department stor E．