Secretary: Good morning. Fame and Fortune Talent Agency. Can I help you？ Caller: Yes, Mr. Andrews, please. Secretary: I'm afraid he's not in. Mr. Andrews is out to lunch right now. ______

A . What can I do for you， Madam B . What do you want to buy， Madam C . Why do you come here， Madam

A . 正确 B . 错误

A . My name is Don Bradley. B . Hello. Can I speak to Phil Watson, please? C . Can you take a message, please? D . I’ll try his mobile.

A . Good morning, Ms. Lin. Nice to meet you B . No, thank you C . Good morning, Ms. Lin. This is Daniel Anderson speaking

A.organization skills B.communication sills C.finance management sills

Man: Well, I was thirty and settled at work, but then I came across a report predicting annual internet growth at 2,300%. The figure was like an alarm clock ringing in my head. I started to think about the regrets I might have at eighty. I realised I probably wouldn't even remember the things that seemed important in my thirties (like getting my end-of-year pay bonus. But I'd definitely tell myself I'd been a fool to ignore the internet. Woman: How did you go about choosing a product？ Man: Well, I drew up a list of twenty products, from clothes to gardening tools, and from that I got a shortlist of five, and then I assessed them. I thought about market growth in different countries and I also did some research into suppliers. But there were other important factors as well. I wanted a product that didn't retail for too high a figure. I thought that since many people would be buying from the internet for the first time, they might be afraid to take a risk with large amounts of money. Woman: And what made you decide on books？ Man: Well, basically, I found out that books had an eighty-two billion dollar market world-wide. There's also a high demand for CDs - a product I nearly went for - but with books there's a much wider choice. There're 3 million items in the book category, but only 300,000 in CDs. This choice meant the capabilities of the computer - in organisation and selection - could be put to good use. Woman: Bookstore has certainly been very successful. Why do you think that is？ Man: Well, it's not been easy. For the first five years, it was a struggle raising funds and developing the right software. The ideas weren't the difficult bit. If you and I sat down here for an hour, we'd come up with a hundred good ideas. The hard bit is making those ideas work. There are several key elements, which for me were research, recruiting the right staff, and prioritising. Woman: And you're satisfied with your customer growth？ Man: Well, it was a bit slow at first but then it picked up and from May '97 we started to see our greatest growth. We went from a hundred and twenty million dollars annual sales revenue to two hundred and thirty million dollars by the end of that year, and from 340,000 customers to 15 million. 58% of them were repeat customers. By '98, sales had reached almost three hundred and ten million dollars. Woman: And is Bookstore's success reflected in its profits？ Man: Well, at the moment we're focusing on introducing ourselves to customers and we spend a lot on advertising. Anything else would be a poor management decision. But, of course, it's reflected in our final figures. It's not unusual for a four-year-old company like ours to be in an investment cycle. What is more unusual is for a young company like Bookstore to be sold on the stock market, which happened in July '97. Woman: Bookstore is well-known for its high- quality customer service. What is the secret of your success in this area？ Man: Well, firstly our books are delivered fast and any complaints are dealt with by email and what's important is that the email is always answered in a friendly way, with the emphasis on 'the customer is always fight'. In fact, customers sometimes feel guilty about complaining because Bookstore staff are so helpful! Regular customers are recognised when they go to our website, and we suggest titles to them, based on their previous purchases. Woman: Do you think Bookstore offers a better service than its competitors？ Man: Well, yes. We'd been in the market for about two years before most of our competitors started so we had a head start and although some have caught up now, we're still cheaper. Our book price includes tax and delivery. Most of our competitors' prices don't. But what's more important is that B A．he was earning yep/little in his job. B．he had reached the age for a career change. C．he had to respond to a business opportunity.

M: Yes, it must be three or four years. I haven't visited you since I called about my will. You helped me with that, you remember？ W: Yes, I remember. Do you want to make any changes in your will？ M: I don't think that will be necessary, but you'll tell me if it is. I left everything, you remember, to my wife, and after her death, to my son Jerry. I've about $15,000 in shares of industrial companies. These bring in, after paying tax, about ＄1,125 a year. Well, I'm earning a good salary now, and I shall get a good pension from my employers, so my wife and I can live fairly comfortably with this extra income, I want to buy some land and build a house for my son; he will need a house when he gets married. I'm thinking of building one and giving it to him. W: Your son's lucky. So you want my help buying the land and building the house. M: Yes, that's right. As soon as you've done what's necessary for buying the land, Jerry and I will see an architect. W: Have you found a plot yet？ M: Jerry was in Edinburgh last Saturday and saw a plot he likes. My wife and I went there two days ago, and we liked it, too. I'd like you to make the necessary inquiries for me. W: I'd be pleased to do that. I shall have to write to the Local Authority and inquire whether it is allowed to build a house on your piece of land. You've not allowed to build a house without permission from the Planning Authority. And sometimes the Authority decides that a house must be built of stone, and not of brick, so that it doesn't spoil the surrounding village. How long have they not met each other？ A．Half a year. B．Two years. C．Three or four years. D．More than five years.

A．Good night B．Good morning C．Good evening D．Good afternoon

M: Good morning, Cindy. W: Roberta, what exactly do time management consultants do？ M: Well, Cindy, it's all about helping people to organize their work in an ef fective way: maximum efficiency; minimum stress. W: Hah, sounds like something I need. Who are your clients？ M: Um, mainly business people, but I've also worked with politicians, civil servants and university lecturers. W: Um, quite a range, then. And what sort of things help people to organ ize their time？ I suppose punctuality is important. M: Um, yes and no. It's easier to finish a meeting on time if it starts on time. But in international contexts, you do have to be aware of cultural differences. W: For example？ M: Well, in Britain big, formal meetings usually start on time, but less for mal meetings often begin a few minutes late. In Germany, on the other hand, people expect all meetings to begin on time; In some countries, er, for example, in Latin America, there's a more relaxed attitude. So, you d6 have to adapt to circumstances. W: Um, it sounds like even if you manage your own time very well, you still can't control what other people do. M. Well, you can set limits. If you're meeting a friend who always arrives late, you can say, "Well, I'm going to wait for 15 minutes. If they aren't there by then, I'll leave," W: Hmm. I've got one friend who's always late. I don't think I'd ever see her if I did that. M: Hah, but people who are always late are the ones you need to set limits with. If they know that you won't wait, then, perhaps they'll make an effort. W: Isn't that rather harsh？ M: No, not really. Someone who constantly turns up late is putting a low value on your time. Let them know you've got other things to do. And I'm not suggesting you do that with everyone just the persistent latecomers. (20) A．To help people to organize their work in an effective way. B．To help people to become efficient at their jobs. C．To help people to arrange their time properly. D．To help people to reduce stress.

A、No， I don’t buy anything. B、No， I don’t need your help. C、I’m just having a look around. D、Oh， no. That’s OK.

A、Pay the bill first. B、Don’t go away. C、Where are you going？ D、May I have your key, sir？

W: Well, it's fairly cool and there's much rain in the morning. What is the weather like in Shanghai？ A．Hot. B．Cool. C．Cold.

Nurse: I'm sorry.I don't have any appointments this morning. David: Oh , dear.I'm feeling really ill. Nurse: What's the matter？ David: I feel terrible.I've got a headache, backache and a sore throat. Nurse: Have you got a temperature？ David: I think so.I was hot and cold all night and I was sick this morning. Nurse: You feel awful , don't you？ Do you think you've got a flu？ David: Yes, probably.Or an infection in my throat. Nurse: OK.I can give you an emergency appointment.Can you come at the end of the morning？ Come at eleven thirty and wait until a doctor is free. David: OK.Thank you. 1、David has got a headache , earache and backache.() 2、David felt hot and cold during the night.() 3、The nurse thinks David has an infection in his throat.() 4、Mr Bond is free at 11 : 00.() 5、David gets an appointment finally.()

听力原文： (A =Alice T=Tony) A Sinwell & Co. Good morning. T Hello, Alice？ A Oh, hello Tony. T I’m glad I caught you. Listen, I’m at the airport, and I’ve just realized I’ve left my diary in the office. You can’t see it anywhere, can you？ A Hang on. Here it is. T Oh, great. Now can you have a look at tomorrow？ I’ve got an appointment at nine thirty at the airport. But what’s the name of the woman I’m seeing？ A It’s Ms. Chen. Chen Hong. T That’s it. It had gone right out of my head. Is that C-H-E-N H-O-N-G？ A That’s right. T And what’s her position in the company, exactly？ A She’s their new Research Director. T That’s it. Right. Then in the afternoon, I’m meeting Mr. Johnson at 2.30. but I can’t remember whether we agreed to meet at his company or the hotel. A Well, there’s nothing here about the hotel. T Right, then it must be at his company. Sorry, Alice, I’ll have to go. My plane’s boarding. A Ok, Tony. Oh, before you go. Don’t forget on Wednesday you’ll need to confirm your flight to Shanghai. T Thanks. I’ll make a note of it. I’ll call you first thing in the morning. A Bye. &8226;Look at the form. below. &8226;You will hear a man checking details of his appointments AMERICAN BUSINESS TRIP: Mon 4/5-Wed 6/5 Appointments 9.30 Meeting at (9) ______ with Ms. Chen Hong. She's their new (10) ______ . 14.30 Meet Mr. Johnson at (11) ______ to discuss new products. Don't forget Call office tomorrow. (12)______ to Shanghai on Wednesday.

A．Yes,I’dliketoconfirmareservation． B．No,noneofyourbusiness． C．ItwasforApril21st,foronenight． D．Thankyouverymuch．

W: Sure. Weren't you in class on Monday？ That's when it was given out. M: No, I missed that class. Was there a handout？ W: No, the instructor just wrote the assignment on the board. M: Could I copy the assignment from your notes？ W: You could, ff I had copied it all down; but I just wrote down the part that I wanted. M: Oh, no. W: You see, there were four choices of topics ior the term paper; but, when I saw them, I knew which one I wanted so I didn't copy the others down. M: Can you remember any o'f the others？ W: Let's see. There was one about World War I, something about it, but I don't remember what, and there was one called "the idea of progress in the nineteenth century." M: And what was the last one？ W: I can't remember. My mind is a complete blank. Maybe you can ask someone else. M: Yes, I will. Anyway, those are certainly broad topics. W: Yes, but you van focus on a special area within them. Which one would you take？ M: Of course, I don't know what the last one is, but of these three, I think I'd take "the idea of progress." W: That's very abstract. M: Yes, but it's one of my interests and I've read a lot on the subject. I've never written a term paper on it though. W: Me neither. I haven't even read about it. Are you going to class on Wednesday？ M: Yes. W: Maybe he'll write it on the board again. M: I hope so. Good luck with your paper. W: Same to you. (23) A．Three. B．Four. C．Five. D．Six.

A．No, you can't B．Not at the moment, thanks C．Yes, please D．Yes, thank you

A．"GOOD MORNING B．"good morning C．"GOODMORNING D．"goodmorning

听力原文：M: Good morning. Customer Banking Services. Can I help you？ F: Hello, can I speak to Mr Wright, please？ M: I am sorry he is in a meeting right now. I am his assistant, Tony. Is there anything I can do for you？ F: Oh, yes, maybe you can be of help. This is Ms Spencer. You see, I have found a teaching post in Korea, and I am going to stay there for at least 5 or 6 years, so I'd like to cancel my current account at your bank. M: OK, Ms Spencer. But I'll need some details. Your initials, please. F: D.Y. M: Is that B for baby？ F: No, D for difficult. M: Right. And what is your current account number？ F: It's 1807 5497 M: Would you give your date of birth？ I need to go through security procedures. F: 17 December, 1956. M: And your password, please. F: Well, I haven't used this account for sometime. I am not quite sure. It's maybe 5415 or 4515. Would you try both？ M: Yes, it's the fast one. Uh, you still have $100 in your account. Do you want to pick it up here personally or do you want it sent to you by mail？ F: By mail, please. I am extremely busy these days. M: Fine, Ms Spencer, your current account is cancelled. F: Thanks a lot, Tony. M: You are welcome. Bye-bye. &8226;There are thirty questions on this question paper. &8226;Instructions are given on the tape. &8226;You can write on this Question Paper. &8226;At the end of the test, you will be given 10 minutes to copy your answers onto the Answer Sheet. &8226;You must write all your answers in pencil. PART ONE &8226;You will hear three telephone conversations or messages. &8226;Write one or two words or a number in the numbered spaces on the notes or forms below. &8226;You will hear each recording twice. Conversation One &8226;Look at the form. below. &8226;You will hear a woman calling about banking service. Customer Banking Service From: (1) ___________________ Initials: D.Y. Bank service required: (2) ___________________ Reason: shall stay in (3) ___________________ for 5 or 6 years Date of birth: 17 Dec., 1956 Account number: 18075497 Password: 5415 Send (4) ___________________ of money by mail

A．A lot of effort B．Not much effort C．A great deal of effort D．No effort at all

— Good morning , My I help you — No, thnk you. I’m just lookinground.— .I’m looking forwrd t— Good morning , My I help you — No, thnk you. I’m just lookinground. — .I’m looking forwrd to it. B．Howre you feeling tody C．I’ll write you check right now. D．Tke your time , then. A．I’m looking forward to it． B．How are you feeling today C．I’ll write you a check right now． D．Take your time , then．