听力原文：W: Good afternoon, Professor Endicott. Sorry to interrupt you, but could you tell me my grade for Monday's test？

M: No problem. I'll save you the cost of a taxi by dropping you off at the train station on my way to work. How is the man getting to work？ A．Riding. B．By bus. C．Driving.

M: Well, if you could stop listening to the pop music and give me some peace and quiet, I might have done a bit better, Mum. Q: What is the man suggesting？ (17) A．He suggests his mother stop listening to pop music. B．He suggests his mother stop scolding them. C．He suggests his mother stop listening to his teacher. D．He suggests his mother stop talking too much.

M: Yes, it must be three or four years. I haven't visited you since I called about my will. You helped me with that, you remember？ W: Yes, I remember. Do you want to make any changes in your will？ M: I don't think that will be necessary, but you'll tell me if it is. I left everything, you remember, to my wife, and after her death, to my son Jerry. I've about $15,000 in shares of industrial companies. These bring in, after paying tax, about ＄1,125 a year. Well, I'm earning a good salary now, and I shall get a good pension from my employers, so my wife and I can live fairly comfortably with this extra income, I want to buy some land and build a house for my son; he will need a house when he gets married. I'm thinking of building one and giving it to him. W: Your son's lucky. So you want my help buying the land and building the house. M: Yes, that's right. As soon as you've done what's necessary for buying the land, Jerry and I will see an architect. W: Have you found a plot yet？ M: Jerry was in Edinburgh last Saturday and saw a plot he likes. My wife and I went there two days ago, and we liked it, too. I'd like you to make the necessary inquiries for me. W: I'd be pleased to do that. I shall have to write to the Local Authority and inquire whether it is allowed to build a house on your piece of land. You've not allowed to build a house without permission from the Planning Authority. And sometimes the Authority decides that a house must be built of stone, and not of brick, so that it doesn't spoil the surrounding village. How long have they not met each other？ A．Half a year. B．Two years. C．Three or four years. D．More than five years.

M: Hi, Sally, this is Phil. W: Great to hear from you Phil! How have you been doing？ M: To tell you the truth, I'm very worried about our final examinations next month. For one thing, I can't sleep. W: I sympathize! I went through the same thing last year. M: That's exactly why I'm calling you. Do you have any suggestions for coping with anxiety？ You know how I hate exams! W: Well, last year the university offered a stress-management course at about this time. Have you been in contact with the student health services？ M: No, I haven't had time! W: Funny, isn't it？ Just when students need help most, we can't afford the time to get it! M: Well, perhaps I should find out more about this stress-management course. Things have got to get better! W: I suggest you call the health services tomorrow. They open at nine a. m. M: Thanks, ally. I'll let you know how it goes. W: Best of luck! And have a good night's sleep! M: That's easier said than done! (20) A．Anxiety. B．Truth. C．Sympathy. D．Time.

M: Good morning. I hope I can answer your questions. W: Are people in rich countries happier than people in not-so-rich countries？ M: Well, I would say there is a relationship between national wealth and well-being. In other words, the economic wealth of a country does appear to reflect the overall well-being of its citizens. W: Does it mean that rich people in a country are happier than poor people？ M: In some poor Countries, satisfaction with one's financial situation does affect happiness. But once people are able to afford the basic necessities of life; having more money doesn't necessarily make them happier. W: What about rich places like Europe and United States？ Are income and happiness related？ M: Very little. Rich people are only slightly happier than the average citizen. W: I'm always wondering whether winning a lottery can bring happiness. M: Well, as a matter of fact, various studies show that lottery winners only get temporary joy. W: I guess wealth is like health. If you don't have your health or if you're extremely poor, you will be miserable. M: Yes, that's true. Happiness is wanting what we have rather than getting what we want. W: That's a nice way of putting it. In your opinion, do people become happier as their countries be come richer？ M: Well, if I take the case of the United States, from 1957 to 1996, the proportion of people who said that they were very happy declined from 35% to 30%. But during that same period, the average income per person in the United States doubled. W: So, you mean that a steady increase in a country's prosperity does not mean an increase in its people's happiness. M: That's right. What does the woman do？ A．A teacher of economics. B．A professor of studying happiness. C．A consultant on economic affairs. D．A specialist in political science.

M: Well, it's a combination of things, but at the top of the list I think I'd put being truthful. Staff have certain expectations of how they should be treated and they want their managers to be fair. Not telling your staff what's happening is a sure way of losing their respect. You need to concentrate on solving problems, not hiding them. W: But not all problems can be solved, can they？ M: Most can, actually, but that's not the point. The thing is, instead of reacting after the dam-ages done, you should be talking to staff about how things are going and avoiding a situation where they come to see you about the problems after the event. The trick is to decide what problems might arise before they actually happen. W: What about having staff work together？ How should that be managed？ M: Well, some people appear to like working on their own, but in most companies, people who work on their own do so because they have been neglected. They have been given a task and their boss is not in-terested in how it is being done. This makes their sense of achievements smaller no matter how hard they work. People who work in teams have dearer overall picture of the work they are involved in. They have a role to play, and they know that if they don't perform. well, it is not only the business is going to suffer but also the other members of their team. So it is up to managers to create teams within their organization and encourage this team spirit. It raises performance. W: How is this best done？ M: Well, it's important to identify certain key employees among your staff and give them particular support and attention. If these key people are encouraged in their work, they would perform. better themselves, and more importantly raise the general level of performance of all the others in their area. W: Isn't it also a question of recruitment？ M: Yes, yes, lots of difficulties in staff management arise because mangers genuinely don't know how to select the right person. Sometimes interviewees are chosen on the basis of written personality tests which hear no relation with the work they'll be actually doing. Many managers admit that they sometimes ignore the lack of appropriate skills in recruiting the staff. I'd say that in the vast majority of cases they simply opt for the candidates who's made the best impression in half an hour or so... F: So, what should we have instead？ M: Well, the selection procedure should involve matching the skills and knowledge of the applicant to the actual job. And they should be done in the most immediate and relevant way possible, for example, if you try to recruit a trainer for your company, an important part of the inter-view should involve the applicant giving a pre-pared training session. Training is what they'll be doing, so you should see them in operation be-fore employing them. F: That sounds sensible. The final question, Brian, is about discipline, which is perhaps the hardest factor to get it right. What is the latest thinking？ B: Umm, well, the issues are: should you be a hard, unfriendly boss, make sure everyone obey your order without a question, or should you be more sympathetic and listen to your employees' difficulties？ Then there will be time when you have to discipline someone who has done some-thing wrong. It can be difficult if you are on very friendly terms with them. So a certain distance is necessary. On the either hand, if you are too un-approachable, you may not be made aware of important problems. M: Well, thank you, Brian. I'm sure plenty of managers out there will find out our talk very interesting. ？You will hear a radio interview with Brian Williams, a management expert. The interview deals with staf A．being able to concentrate. B．being honest. C．being respected.

M: Thank you, Miss Kim. W: The most important thing is that our boss makes a point of keeping everything in order. So you'd better not throw things about. Otherwise, he'll be mad at you. M: Ok, I will bear that in mind. Thanks a lot for what you have told me. Who is Miss Kim？ A．She is the new boss. B．She is the manager. C．She is a clerk. D．She is a secretary.

M：Not yet. I'm still waiting for the letters from other companies. Q：What does the man mean？ (18) A．He will write a letter to another company. B．He has received many job offers. C．He hasn't accepted the job offer. D．He will let the woman have the job.

W: You don't have to wait Until Saturday. Right here, in this office, the dean has maps, bus schedules and even a list of inexpensive hotels. They're for foreign students, you know. Q: Where did this conversation most probably take place？ (19) A．This conversation was at the airport. B．They were eating lunch and talking in a restaurant. C．This took place in a college information office. D．They were at the dean's home.

AMINA: Oh, that's alright. I was just very anxious to hear what you think of it. You can see that I decided to change the topic - I had been interested in looking at Barings Factory. BRYSON: Oh, I think the hospital was a much better choice. In fact.., well... I have to 【Q21】 say that I thought it was good. AMINA: Oh？ BRYSON: There's still lots of work to be done... AMINA: Oh yes.., of course. BRYSON: But there's plenty of good ideas. It opens well and the first chapter is fine but the middle section really stood out for me... most interesting. 【Q22】 AMNA: That's amazing because I really didn't find it a bit easy to write... 【Q23】 BRYSON: How long did you work on the whole thing？ AMINA: Well, I spent about two or three weeks reading and doing general research and then I dashed the writing off very quickly.., so about four weeks in all. BRYSON: Well, that's about par for the course. You've got a while yet to make the changes. AMINA: Oh right.., no problem... BRYSON: Right. Let's have a look at my notes here. OK. Starting with section headings …. the broad divisions are good but you'll have to re-do the actual headings. Example I've made some suggestions in the margins... AMINA: OK. Thanks. BRYSON: Now, this information on local housing... I can see why you put it there but it 【Q24】 really isn't relevant to the approach you've taken. AMINA: I think I see what you mean. BRYSON: Now... what did I say about the interviews？ AMNA: I worked very hard on those. I really thought they were valuable. BRYSON: They are, Amina, but they're very complex and rather unclear at the moment. You're going to have to spend a bit of time making the data a lot clearer. 【Q25】 AMINA: OK... as long as I don't have to remove them altogether... BRYSON: No, don't worry. AMINA: What about the chronology.., the list of dates？ I wasn't sure whether I should rewrite those. BRYSON: My advice on that is to take them out. I feel it makes the whole piece appear 【Q26】 too simplistic. AMINA: OK, if it'll help. .......................................................................................................................................................... BRSON: Now, there are a couple of other books I'd like you to look at. Have you got a pen？ Right... Approaches to Local History by John Mervis... AMINA: Right... BRYSON: And then I think you need to think about ways of representing interview data. Have a look at Sight and Sound by Kate Oakwell. 【Q27】 AMINA: Sight and Sound. BRYSON: Then you know I'm going away on holiday next week... AMINA: Yes. BRYSON: So when you've made the changes I suggest you show the work to your 【Q28】 Support Tutor. AMINA: Support Tutor... right... BRYSON: Then you do the proof reading... 【Q29】 AMINA: Proof reading.., uh-huh. When by, do you think？ BRYSON: I'd aim for 29 June and after that you should get it laser printed.., but be &nb A．school. B．hospital. C．factory.

W: You were just complaining about how broke you are. If I were you, I'd make that my first priority. What does the woman mean？ (16) A．The man is looking for a new job. B．The man is suffering from his broken leg. C．The man is in short of money. D．The man has an interview tomorrow afternoon.

M: Yes, I believe the key to salespeople is not accepting your first refusal. Q: What does the man say about salespeople？ (19) A．Salespeople must be persistent. B．Salespeople don't sell enough. C．Salespeople sell too much. D．Salespeople are inconsiderate.

M: I think so. It’ll be especially helpful if you can check the same story in the newspaper. Q: What does the man mean？ (18) A．Watching TV is better than reading a newspaper. B．The newspaper may give more information. C．TV is more interesting than a newspaper. D．A combination of reading and listening is more effective.

M: I like to read too. But I prefer non-fiction: history, philosophy and others alike. Q: What do we know about the man from this conversation？ (14) A．He doesn't have time to read. B．He has no reading preference. C．He doesn't read the same kind of books as the woman. D．He prefers writing to reading.

B: I know, but there isn't anywhere else in this town. Look! The waiter is coming over for our order. What do they think about the restaurant？ A．The service there is not good. B．The food might not be good. C．The waiter is not hospitable. D．The restaurant is too small.

MAN: Yes. Thank the university to allow me to come to talk to you all afternoon. The reason for my visit here is to outline a problem that female international visitors and students have been having in the Darlinghurst area. WOMAN: We all heard that for the last month or so, thieves have targeted the area snatching handbags and backpacks from unsuspected women. Why in the Darlinghurst area？ MAN: As you probably know. Darlinghurst is very popular with tourists for shopping and sightseeing and it's also a popular meeting meeting place for students. There are lots of cafes and coffee shops and unfortunately, we have had some thieves taking advantage of these conditions. WOMAN: Can you tell us about the thieves more specifically？ MAN: Sure. The thieves are young and fit. They grab the bag from the woman's shoulder or out of her hand when she's involved with something else, you know, deep in conversation or window-shopping, so they grab the bag and then run away very quickly. By the time the victims realize what's happened, the young man's out of sight and there's little hope of catching him. WOMAN: You mean the thieves usually attack female by themselves？ MAN: They used to. But now it seems they're becoming braver arid targeting women in groups. Age doesn't seem to matter to the thieves, it's just a matter of opportunity. They look for someone who isn't consciously protecting their bag and for a place with an easy getaway, you know, not too crowded. WOMAN: Are any of these thieves caught？ MAN: We've only had two of these bag-snatchers almost caught when the victims chased after them. Unfortunately, on both occasions, as soon as the women reached the thief, he threw the bag right at them and then escaped. WOMAN: Mr. Gray, can you give the students some suggestions to protect themselves from these brazen thieves？ MAN: Yeah. We don't encourage you to chase these thieves because we don't want to see anyone get hurt. So, what can you do？ Well, unfortunately, not much but we are asking that you be aware of this danger. If possible, hang onto your bags carefully and never leave your bags on the ground at one of the many cafes when you have a coffee or a meal and don't leave it on a chair or table-top even if you think it is in your sight. We also caution you about carrying anything too valuable in your bags. It seems like the thieves arc not only after cash. They've been using credit cards illegally on the Internet m purchase goods or access pornographic sites. So it is vital that you keep your credit card details and report to the police if it is stolen. Questions: 19.What is the problem that Mr. Gray describes to the students？ 20.Why is it difficult to chase the thieves？ 21.How many thieves have the police caught？ 22.Which of the following does Mr. Gray suggest the students to do？ (39) A．Women being robbed. B．Thieves stealing bags from international tourists. C．Darlinghurst residents being robbed. D．Burglaries happening in Darlinghurst.

M: Good morning, Cindy. W: Roberta, what exactly do time management consultants do？ M: Well, Cindy, it's all about helping people to organize their work in an ef fective way: maximum efficiency; minimum stress. W: Hah, sounds like something I need. Who are your clients？ M: Um, mainly business people, but I've also worked with politicians, civil servants and university lecturers. W: Um, quite a range, then. And what sort of things help people to organ ize their time？ I suppose punctuality is important. M: Um, yes and no. It's easier to finish a meeting on time if it starts on time. But in international contexts, you do have to be aware of cultural differences. W: For example？ M: Well, in Britain big, formal meetings usually start on time, but less for mal meetings often begin a few minutes late. In Germany, on the other hand, people expect all meetings to begin on time; In some countries, er, for example, in Latin America, there's a more relaxed attitude. So, you d6 have to adapt to circumstances. W: Um, it sounds like even if you manage your own time very well, you still can't control what other people do. M. Well, you can set limits. If you're meeting a friend who always arrives late, you can say, "Well, I'm going to wait for 15 minutes. If they aren't there by then, I'll leave," W: Hmm. I've got one friend who's always late. I don't think I'd ever see her if I did that. M: Hah, but people who are always late are the ones you need to set limits with. If they know that you won't wait, then, perhaps they'll make an effort. W: Isn't that rather harsh？ M: No, not really. Someone who constantly turns up late is putting a low value on your time. Let them know you've got other things to do. And I'm not suggesting you do that with everyone just the persistent latecomers. (20) A．To help people to organize their work in an effective way. B．To help people to become efficient at their jobs. C．To help people to arrange their time properly. D．To help people to reduce stress.

M: I do have a lot of papers and magazines down on the basement. Volunteers used to come by these apartments regularly to collect waste paper. I still save it but people seldom ask for it nowadays and I' ve never gone over to the recycling center myself. W: That’s typical. A few years ago people were really enthusiastic about musing waste paper. Unfortunately, interest has been decreasing lately. Manufacturers now use waste paper for things, like paper bags, towels, napkins and boxes. But the demand is down. I think they need to find new commercial uses for recycled paper. M: I suppose things like greeting cards, calendars and writing paper could be made from it too. But recycled paper usually has a dingy color, doesn't it？ W: Well, it wouldn’t be suitable for art books or high-quality magazine paper. But who cares about the drab color if waste paper can take place of virgin wood pulp and so help to preserve forests. M: You are right. I'll bring my waste paper over to your apartment in a little while. Thanks for offering to take it. According to the speakers, what products are now made from recycled paper？ A．Paper towels, napkins, bags and boxes. B．Insulation for basements. C．Art books and other high-quality printed matter. D．Imitation wood.

W: Well, it's fairly cool and there's much rain in the morning. What is the weather like in Shanghai？ A．Hot. B．Cool. C．Cold.

W: I'm pretty sure we have one left, but it's only available for tonight. Q: What is the man trying to do？ (18) A．Tour the harbor. B．Find accommodations. C．Check out of a hotel. D．Pay a bill.

M: Well, when learning a foreign language, I would surround myself in the language, the target language, that I wanted to learn. W: Surround oneself in the language？ I think it is difficult to do that. Can you explain how you do it？ M: Uh, for example, I would watch a movie in that language, uh, which would help me keep motivated to learn vocabulary and phrases. W: That sounds interesting. M: Yeah, you'll have a lot of fun by doing so. W: I see. A little hit of practice every day is very important to language learning. M: Yes. Regular practice is also better than practicing a lot in one day. Learning a language well needs patience and perseverance. W: Then what else did you do to learn a foreign language？ M: Well, I would keep a situational notebook. W: What is that used for？ M: Ur, for example, in a restaurant, you use a certain phrase over and over again, and so if you can remember just one particular phrase in each setting, then you can immediately speak that language and have more confidence and you get more out of learning the language, I think. W: Really？ I'll try that. Thank you for your advice. M: You're welcome. (23) A．He's offering some suggestions about learning foreign languages. B．He's asking the woman for help to improve his English. C．He's discussing with the woman how to listen to a language regularly. D．He's talking about the importance of taking notes in foreign languages learning.

M: I had planned to go, but when I got up in the morning, it looked like it was going to rain, so I decided to stay home instead. W: It looked like rain？ Are you sure about that？ It was sunny all day long at the picnic site. M: When I woke up in the morning, it was really cloudy and overcast, so I just went back to bed. I suppose that the weather cleared up later on in the day. Why didn't the man attend the picnic？ A．He didn't enjoy the previous one. B．He thought it was going to rain. C．He had some other weekend plans. D．He wanted to stay home instead of going out.

M: I don't think so, but returning back home was really hard. W: Why？ M: Well, for many students, returning back to their home countries can be a very confusing experience. W: Re-entry Shock! That sounds quite interesting. Can you explain it？ M: For example, many students who come to the United States experience freedoms they have never enjoyed in their country. W: Sure, such as freedom from family, freedom from cultural norms they didn't like and freedom from the pressures of working in a real job. M: However, too much freedom and unstructured life can lead to other problems. Students sometimes skip classes, stay out late, and engage in activities that their families and cultures might not approve of, but students want to enjoy "freedom" while it lasts. W: So when students return back to their countries, they can struggle with fitting back into the cultural norms and family expectations of the past. M: Yes. Naturally, depression is possible and a loss of self can result. W: Then what can students do to minimize this Re-entry Shock？ M: First of all, keep in contact with your family and friends while you are abroad. They will be your first source of advice and support once you return. W: What else？ M: Second, have a clear plan what you will do when you return. Start looking for a job now or apply to enter a school months before you return. Re-entry Shock can be greatest when you have nothing to do when you return. (23) A．How to go abroad for study. B．How to enjoy the freedom abroad. C．How to look for a job after returning back from abroad. D．Re-entry Shock and how to reduce it.

听力原文：M: Good morning. Customer Banking Services. Can I help you？ F: Hello, can I speak to Mr Wright, please？ M: I am sorry he is in a meeting right now. I am his assistant, Tony. Is there anything I can do for you？ F: Oh, yes, maybe you can be of help. This is Ms Spencer. You see, I have found a teaching post in Korea, and I am going to stay there for at least 5 or 6 years, so I'd like to cancel my current account at your bank. M: OK, Ms Spencer. But I'll need some details. Your initials, please. F: D.Y. M: Is that B for baby？ F: No, D for difficult. M: Right. And what is your current account number？ F: It's 1807 5497 M: Would you give your date of birth？ I need to go through security procedures. F: 17 December, 1956. M: And your password, please. F: Well, I haven't used this account for sometime. I am not quite sure. It's maybe 5415 or 4515. Would you try both？ M: Yes, it's the fast one. Uh, you still have $100 in your account. Do you want to pick it up here personally or do you want it sent to you by mail？ F: By mail, please. I am extremely busy these days. M: Fine, Ms Spencer, your current account is cancelled. F: Thanks a lot, Tony. M: You are welcome. Bye-bye. &8226;There are thirty questions on this question paper. &8226;Instructions are given on the tape. &8226;You can write on this Question Paper. &8226;At the end of the test, you will be given 10 minutes to copy your answers onto the Answer Sheet. &8226;You must write all your answers in pencil. PART ONE &8226;You will hear three telephone conversations or messages. &8226;Write one or two words or a number in the numbered spaces on the notes or forms below. &8226;You will hear each recording twice. Conversation One &8226;Look at the form. below. &8226;You will hear a woman calling about banking service. Customer Banking Service From: (1) ___________________ Initials: D.Y. Bank service required: (2) ___________________ Reason: shall stay in (3) ___________________ for 5 or 6 years Date of birth: 17 Dec., 1956 Account number: 18075497 Password: 5415 Send (4) ___________________ of money by mail