听力原文：A: Good Evening! Everyone, this is Bizchina. Today’s guest is Eric Finucane from SilverMark Inc. Design & Build. He is on phone right now!

W: Thank you very much for your trust, Peter. As your academic advisor I will try my best to help you. M: Thanks. It's about my major... W: Well, what's the matter？ M: I used to major in English, but now I have made up my mind to switch to Applied Linguistics, concentrating on Teaching English as a Foreign Language. W: So you want to switch majors？ M: Yes. But I wonder if it is possible. W: Well, usually we allow it, as long as you have enough credits. M: That's good news for me. I'm not interested in literature and that sort of thing. I want to be a real teacher, Professor. But I'm worried about the make-up credits. W: You usually do have to make up some credits when you switch majors. Are you OK on credits？ M: Not too many. I'll have to add about 12 credits as far as I can. figure from my transcript. Would you please let me know how many credits are required to get a master's degree？ W: Usually thirty-six credits are needed, ff you take five courses per term, you'll have enough credits after just two semesters. Usually each course is worth three credits. To get the six remaining credits you either prepare a thesis or take two more courses. M: Is there anything else besides the 36 credits for the master's？ W: You have to have an oral defense． M: I see．I really appreciate your help，Professor． W: Glad I can help．Good luck．Peter． (23) A．A literature professor. B．An academic advisor. C．Dean of the English Department. D．A Doctor of Applied Linguistics.

M: Well, if you could stop listening to the pop music and give me some peace and quiet, I might have done a bit better, Mum. Q: What is the man suggesting？ (17) A．He suggests his mother stop listening to pop music. B．He suggests his mother stop scolding them. C．He suggests his mother stop listening to his teacher. D．He suggests his mother stop talking too much.

Man: Well, I was thirty and settled at work, but then I came across a report predicting annual internet growth at 2,300%. The figure was like an alarm clock ringing in my head. I started to think about the regrets I might have at eighty. I realised I probably wouldn't even remember the things that seemed important in my thirties (like getting my end-of-year pay bonus. But I'd definitely tell myself I'd been a fool to ignore the internet. Woman: How did you go about choosing a product？ Man: Well, I drew up a list of twenty products, from clothes to gardening tools, and from that I got a shortlist of five, and then I assessed them. I thought about market growth in different countries and I also did some research into suppliers. But there were other important factors as well. I wanted a product that didn't retail for too high a figure. I thought that since many people would be buying from the internet for the first time, they might be afraid to take a risk with large amounts of money. Woman: And what made you decide on books？ Man: Well, basically, I found out that books had an eighty-two billion dollar market world-wide. There's also a high demand for CDs - a product I nearly went for - but with books there's a much wider choice. There're 3 million items in the book category, but only 300,000 in CDs. This choice meant the capabilities of the computer - in organisation and selection - could be put to good use. Woman: Bookstore has certainly been very successful. Why do you think that is？ Man: Well, it's not been easy. For the first five years, it was a struggle raising funds and developing the right software. The ideas weren't the difficult bit. If you and I sat down here for an hour, we'd come up with a hundred good ideas. The hard bit is making those ideas work. There are several key elements, which for me were research, recruiting the right staff, and prioritising. Woman: And you're satisfied with your customer growth？ Man: Well, it was a bit slow at first but then it picked up and from May '97 we started to see our greatest growth. We went from a hundred and twenty million dollars annual sales revenue to two hundred and thirty million dollars by the end of that year, and from 340,000 customers to 15 million. 58% of them were repeat customers. By '98, sales had reached almost three hundred and ten million dollars. Woman: And is Bookstore's success reflected in its profits？ Man: Well, at the moment we're focusing on introducing ourselves to customers and we spend a lot on advertising. Anything else would be a poor management decision. But, of course, it's reflected in our final figures. It's not unusual for a four-year-old company like ours to be in an investment cycle. What is more unusual is for a young company like Bookstore to be sold on the stock market, which happened in July '97. Woman: Bookstore is well-known for its high- quality customer service. What is the secret of your success in this area？ Man: Well, firstly our books are delivered fast and any complaints are dealt with by email and what's important is that the email is always answered in a friendly way, with the emphasis on 'the customer is always fight'. In fact, customers sometimes feel guilty about complaining because Bookstore staff are so helpful! Regular customers are recognised when they go to our website, and we suggest titles to them, based on their previous purchases. Woman: Do you think Bookstore offers a better service than its competitors？ Man: Well, yes. We'd been in the market for about two years before most of our competitors started so we had a head start and although some have caught up now, we're still cheaper. Our book price includes tax and delivery. Most of our competitors' prices don't. But what's more important is that B A．he was earning yep/little in his job. B．he had reached the age for a career change. C．he had to respond to a business opportunity.

W: I’m really lucky you stopped and offered me a lift. I’ve been waiting for about two hours but no one seemed to be going my way. M: Are you a student？ W: Yes, I’m a biology student in London University. I’m going up to Edinburgh for the festival, but it’s so expensive on the train that I decided to try and hitch a lift. M: Well, you are lucky because I should have been going yesterday, but something happened to delay me so I postponed my trip until today. W: Is it all right if I put my bag on the back seat？ M: Yes, of course. W: It started to rain just as I left the house this morning and my clothes and shoes are wet through. Would you mind if I take off my shoes？ M: No, of course not. I don’t mind. Go ahead. W: Thanks. M: Oh, don’t forget to put your seat belt on! You can get fined nowadays, you know, for not wearing your seat belt. W: Yes, sorry, I forgot. Could I open this window？ M: Well, I’d rather you don’t if you don’t mind. It gets very draughty when you open that window. But you can open the back window. W: Is it all right if I go to sleep for a while？ M: Yes, of course. I’ll wake you up when we reach the next service station. I’ll need some coffee then. (23) A．Because she has a company for the drive. B．Because she can attend the festival. C．Because the man stopped and offered her a lift. D．Because the man provided a shelter from the rain.

(28) A．The store should compensate me for the suit. B．Even though the suit was of bad quality, I would take it due to its low prices. C．Soon after I bought the coat, I had it shortened to fit my size. D．The store refused to take my suit of inferior quality.

M: Yes, it must be three or four years. I haven't visited you since I called about my will. You helped me with that, you remember？ W: Yes, I remember. Do you want to make any changes in your will？ M: I don't think that will be necessary, but you'll tell me if it is. I left everything, you remember, to my wife, and after her death, to my son Jerry. I've about $15,000 in shares of industrial companies. These bring in, after paying tax, about ＄1,125 a year. Well, I'm earning a good salary now, and I shall get a good pension from my employers, so my wife and I can live fairly comfortably with this extra income, I want to buy some land and build a house for my son; he will need a house when he gets married. I'm thinking of building one and giving it to him. W: Your son's lucky. So you want my help buying the land and building the house. M: Yes, that's right. As soon as you've done what's necessary for buying the land, Jerry and I will see an architect. W: Have you found a plot yet？ M: Jerry was in Edinburgh last Saturday and saw a plot he likes. My wife and I went there two days ago, and we liked it, too. I'd like you to make the necessary inquiries for me. W: I'd be pleased to do that. I shall have to write to the Local Authority and inquire whether it is allowed to build a house on your piece of land. You've not allowed to build a house without permission from the Planning Authority. And sometimes the Authority decides that a house must be built of stone, and not of brick, so that it doesn't spoil the surrounding village. How long have they not met each other？ A．Half a year. B．Two years. C．Three or four years. D．More than five years.

Well, at the beginning, I would like to say a few words to my dear listeners who are not very familiar with this program. Because many people want to listen to and understand pop songs, radio producers at BCD International have made hundreds of programs over the years. We not only have access to the stars of the music world, but we have a vast library of "golden oldish" Classics, as well as the "latest releases". For those of you who like a bit of background with your favorite music — there's The History of Pop or The Road to Music. These two series bring you the language of pop music and information about the periods and the artists. If you want to hear from the artists themselves ,there's a new series called About The Big Hits. This is based on interviews with popular singers and songwriters. They speak to us about the meaning and ideas behind their songs. If you want to understand the words to the big music hits, pop Words is the program for you. After all, it's hard enough for native English speakers to understand most pop songs — so, if English isn't your first language, you shouldn't be surprised ff the words to many songs leave you in the dark. It was to address exactly this problem that BCD International started broadcasting Pop Words just over 23 years ago... [ fade out] Which of the following is covered in BCD International programs？ A．Interviews with radio producers. B．A large variety of pop songs. C．News from the music library. D．Stories about the good old days.

M：Not yet. I'm still waiting for the letters from other companies. Q：What does the man mean？ (18) A．He will write a letter to another company. B．He has received many job offers. C．He hasn't accepted the job offer. D．He will let the woman have the job.

(14)

W: I like watching kids, and I need the extra money. I'd like to talk to you about my new rate increases. What does the woman mean？ A．She is asking for a higher pay. B．She is introducing a new friend. C．She is too busy. D．She's got some problems.

M: Yes, I believe the key to salespeople is not accepting your first refusal. Q: What does the man say about salespeople？ (19) A．Salespeople must be persistent. B．Salespeople don't sell enough. C．Salespeople sell too much. D．Salespeople are inconsiderate.

M: I think so. It’ll be especially helpful if you can check the same story in the newspaper. Q: What does the man mean？ (18) A．Watching TV is better than reading a newspaper. B．The newspaper may give more information. C．TV is more interesting than a newspaper. D．A combination of reading and listening is more effective.

M: I like to read too. But I prefer non-fiction: history, philosophy and others alike. Q: What do we know about the man from this conversation？ (14) A．He doesn't have time to read. B．He has no reading preference. C．He doesn't read the same kind of books as the woman. D．He prefers writing to reading.

B: I know, but there isn't anywhere else in this town. Look! The waiter is coming over for our order. What do they think about the restaurant？ A．The service there is not good. B．The food might not be good. C．The waiter is not hospitable. D．The restaurant is too small.

M: Good morning, Cindy. W: Roberta, what exactly do time management consultants do？ M: Well, Cindy, it's all about helping people to organize their work in an ef fective way: maximum efficiency; minimum stress. W: Hah, sounds like something I need. Who are your clients？ M: Um, mainly business people, but I've also worked with politicians, civil servants and university lecturers. W: Um, quite a range, then. And what sort of things help people to organ ize their time？ I suppose punctuality is important. M: Um, yes and no. It's easier to finish a meeting on time if it starts on time. But in international contexts, you do have to be aware of cultural differences. W: For example？ M: Well, in Britain big, formal meetings usually start on time, but less for mal meetings often begin a few minutes late. In Germany, on the other hand, people expect all meetings to begin on time; In some countries, er, for example, in Latin America, there's a more relaxed attitude. So, you d6 have to adapt to circumstances. W: Um, it sounds like even if you manage your own time very well, you still can't control what other people do. M. Well, you can set limits. If you're meeting a friend who always arrives late, you can say, "Well, I'm going to wait for 15 minutes. If they aren't there by then, I'll leave," W: Hmm. I've got one friend who's always late. I don't think I'd ever see her if I did that. M: Hah, but people who are always late are the ones you need to set limits with. If they know that you won't wait, then, perhaps they'll make an effort. W: Isn't that rather harsh？ M: No, not really. Someone who constantly turns up late is putting a low value on your time. Let them know you've got other things to do. And I'm not suggesting you do that with everyone just the persistent latecomers. (20) A．To help people to organize their work in an effective way. B．To help people to become efficient at their jobs. C．To help people to arrange their time properly. D．To help people to reduce stress.

Well, at the beginning, I would like to say a few words to my dear listeners who are not very familiar with this program. Because many people want to listen to and understand pop songs, radio producers at BCD International have made hundreds of programs over the years. We not only have access to the stars of the music world, but also have a vast library of "golden oldie" classics, as well as the "latest releases". For those of you who like a bit of background of your favorite music--there are The History of Pop and The Road to Music. These two series bring you the language of pop music and information about the periods and the artists. If you want to hear from the artists themselves, there's a new series called About the Big Hits. This is based on interviews with popular singers and songwriters. They speak to us about the meanings and ideas behind their songs. If you want to understand the words to the big music hits, Pop Words is the program for you. After all, it's hard enough for native English speakers to understand most pop songs--so, if English isn't your first language, you shouldn't be surprised if the words to many songs leave you in the dark. It was to address exactly this problem that BCD International started broadcasting Pop Words just over 23 years ago... [fade out] Which of the following is covered in BCD International programs？ A．Interviews with radio producers. B．A large variety of pop songs. C．News from the music library. D．Stories about the good old days.

听力原文： (A =Alice T=Tony) A Sinwell & Co. Good morning. T Hello, Alice？ A Oh, hello Tony. T I’m glad I caught you. Listen, I’m at the airport, and I’ve just realized I’ve left my diary in the office. You can’t see it anywhere, can you？ A Hang on. Here it is. T Oh, great. Now can you have a look at tomorrow？ I’ve got an appointment at nine thirty at the airport. But what’s the name of the woman I’m seeing？ A It’s Ms. Chen. Chen Hong. T That’s it. It had gone right out of my head. Is that C-H-E-N H-O-N-G？ A That’s right. T And what’s her position in the company, exactly？ A She’s their new Research Director. T That’s it. Right. Then in the afternoon, I’m meeting Mr. Johnson at 2.30. but I can’t remember whether we agreed to meet at his company or the hotel. A Well, there’s nothing here about the hotel. T Right, then it must be at his company. Sorry, Alice, I’ll have to go. My plane’s boarding. A Ok, Tony. Oh, before you go. Don’t forget on Wednesday you’ll need to confirm your flight to Shanghai. T Thanks. I’ll make a note of it. I’ll call you first thing in the morning. A Bye. &8226;Look at the form. below. &8226;You will hear a man checking details of his appointments AMERICAN BUSINESS TRIP: Mon 4/5-Wed 6/5 Appointments 9.30 Meeting at (9) ______ with Ms. Chen Hong. She's their new (10) ______ . 14.30 Meet Mr. Johnson at (11) ______ to discuss new products. Don't forget Call office tomorrow. (12)______ to Shanghai on Wednesday.

W: Thank you. M: Well, we hear it a lot in the news these days: "Recycle newspapers and save a tree. Collect bottles and cans so they can be reused in the manufacturing of new products." But how to promote the recycling movement？ Can you give us some suggestions？ W: I think there are three essential keys. M: What is the first one？ W: The first key is to have a more informed public, that is, to raise public awareness about the recycling process, to explain the kinds of materials that can be recycled, and provide ways on how to properly dispose of them. Local governments should educate the public on how to properly sort reusable materials from those, like waxed paper, carbon paper, plastic material such as fast food wrappers, that can't be recycled very easily. M: Then what is the second key？ W: The second is the development of improved technology. Technological progress has been made on many fronts, but governmental agencies need to step up their support for companies involved in recycling by providing tax incentives, low-cost loans, or even grants to upgrade equipment and to encourage further research. M: So what about the third essential key？ W: The final key is to develop a greater demand for recycled materials. This means increasing demand for the growing surplus of resources waiting to be recycled. M: Recycling is a crucial link protecting our planet. The three keys Mrs. Green mentioned are important ways to achieve this end. Thanks for joining us, Mrs. Green. W: You're welcome. (23) A．Keys to paper recycling. B．Importance of recycling. C．Keys to recycling improvement. D．Technological progress in recycling.

(29) A．It is good to have a nice neighbor as long as possible, and it is bad to get rid of a nasty neighbor. B．You never get tired of a good book; while you should get rid of a bad one the earlier the better. C．It is good to have a nice neighbor as long as possible, and a bad neighbor as short as possible. D．A good book is a good neighbor who will last long, and a bad one is just like a bad neighbor who would like to get rid of you.

W: If it hasn't gotten better by now, you should have it looked at. Q: What does the woman imply？. (17) A．He should look at the desk. B．He should go to the doctor. C．He should relax a little hit. D．He should have found some one for help.

M: Well, when learning a foreign language, I would surround myself in the language, the target language, that I wanted to learn. W: Surround oneself in the language？ I think it is difficult to do that. Can you explain how you do it？ M: Uh, for example, I would watch a movie in that language, uh, which would help me keep motivated to learn vocabulary and phrases. W: That sounds interesting. M: Yeah, you'll have a lot of fun by doing so. W: I see. A little hit of practice every day is very important to language learning. M: Yes. Regular practice is also better than practicing a lot in one day. Learning a language well needs patience and perseverance. W: Then what else did you do to learn a foreign language？ M: Well, I would keep a situational notebook. W: What is that used for？ M: Ur, for example, in a restaurant, you use a certain phrase over and over again, and so if you can remember just one particular phrase in each setting, then you can immediately speak that language and have more confidence and you get more out of learning the language, I think. W: Really？ I'll try that. Thank you for your advice. M: You're welcome. (23) A．He's offering some suggestions about learning foreign languages. B．He's asking the woman for help to improve his English. C．He's discussing with the woman how to listen to a language regularly. D．He's talking about the importance of taking notes in foreign languages learning.

M: I don't think so, but returning back home was really hard. W: Why？ M: Well, for many students, returning back to their home countries can be a very confusing experience. W: Re-entry Shock! That sounds quite interesting. Can you explain it？ M: For example, many students who come to the United States experience freedoms they have never enjoyed in their country. W: Sure, such as freedom from family, freedom from cultural norms they didn't like and freedom from the pressures of working in a real job. M: However, too much freedom and unstructured life can lead to other problems. Students sometimes skip classes, stay out late, and engage in activities that their families and cultures might not approve of, but students want to enjoy "freedom" while it lasts. W: So when students return back to their countries, they can struggle with fitting back into the cultural norms and family expectations of the past. M: Yes. Naturally, depression is possible and a loss of self can result. W: Then what can students do to minimize this Re-entry Shock？ M: First of all, keep in contact with your family and friends while you are abroad. They will be your first source of advice and support once you return. W: What else？ M: Second, have a clear plan what you will do when you return. Start looking for a job now or apply to enter a school months before you return. Re-entry Shock can be greatest when you have nothing to do when you return. (23) A．How to go abroad for study. B．How to enjoy the freedom abroad. C．How to look for a job after returning back from abroad. D．Re-entry Shock and how to reduce it.

M: Only the one last year, none since then. Q: What does the man mean？ (16) A．He couldn't make any sense out of his course. B．He hasn't taken more then one philosophy course. C．He is a philosophy major. D．He hasn't taken any philosophy course in that department.

听力原文：M: Good morning. Customer Banking Services. Can I help you？ F: Hello, can I speak to Mr Wright, please？ M: I am sorry he is in a meeting right now. I am his assistant, Tony. Is there anything I can do for you？ F: Oh, yes, maybe you can be of help. This is Ms Spencer. You see, I have found a teaching post in Korea, and I am going to stay there for at least 5 or 6 years, so I'd like to cancel my current account at your bank. M: OK, Ms Spencer. But I'll need some details. Your initials, please. F: D.Y. M: Is that B for baby？ F: No, D for difficult. M: Right. And what is your current account number？ F: It's 1807 5497 M: Would you give your date of birth？ I need to go through security procedures. F: 17 December, 1956. M: And your password, please. F: Well, I haven't used this account for sometime. I am not quite sure. It's maybe 5415 or 4515. Would you try both？ M: Yes, it's the fast one. Uh, you still have $100 in your account. Do you want to pick it up here personally or do you want it sent to you by mail？ F: By mail, please. I am extremely busy these days. M: Fine, Ms Spencer, your current account is cancelled. F: Thanks a lot, Tony. M: You are welcome. Bye-bye. &8226;There are thirty questions on this question paper. &8226;Instructions are given on the tape. &8226;You can write on this Question Paper. &8226;At the end of the test, you will be given 10 minutes to copy your answers onto the Answer Sheet. &8226;You must write all your answers in pencil. PART ONE &8226;You will hear three telephone conversations or messages. &8226;Write one or two words or a number in the numbered spaces on the notes or forms below. &8226;You will hear each recording twice. Conversation One &8226;Look at the form. below. &8226;You will hear a woman calling about banking service. Customer Banking Service From: (1) ___________________ Initials: D.Y. Bank service required: (2) ___________________ Reason: shall stay in (3) ___________________ for 5 or 6 years Date of birth: 17 Dec., 1956 Account number: 18075497 Password: 5415 Send (4) ___________________ of money by mail