听力原文：M: Good evening and welcome to our program. Our guest is Mrs. Green, who is an expert in the field of environ mental protection. Welcome to our program, Mrs. Green.

M: I'm afraid I can't right now. The results probably won't come out before Friday. Q: What is the woman？ (16) A．A patient. B．A student. C．A customer. D．An employee.

W: Thank you very much for your trust, Peter. As your academic advisor I will try my best to help you. M: Thanks. It's about my major... W: Well, what's the matter？ M: I used to major in English, but now I have made up my mind to switch to Applied Linguistics, concentrating on Teaching English as a Foreign Language. W: So you want to switch majors？ M: Yes. But I wonder if it is possible. W: Well, usually we allow it, as long as you have enough credits. M: That's good news for me. I'm not interested in literature and that sort of thing. I want to be a real teacher, Professor. But I'm worried about the make-up credits. W: You usually do have to make up some credits when you switch majors. Are you OK on credits？ M: Not too many. I'll have to add about 12 credits as far as I can. figure from my transcript. Would you please let me know how many credits are required to get a master's degree？ W: Usually thirty-six credits are needed, ff you take five courses per term, you'll have enough credits after just two semesters. Usually each course is worth three credits. To get the six remaining credits you either prepare a thesis or take two more courses. M: Is there anything else besides the 36 credits for the master's？ W: You have to have an oral defense． M: I see．I really appreciate your help，Professor． W: Glad I can help．Good luck．Peter． (23) A．A literature professor. B．An academic advisor. C．Dean of the English Department. D．A Doctor of Applied Linguistics.

W: I’m really lucky you stopped and offered me a lift. I’ve been waiting for about two hours but no one seemed to be going my way. M: Are you a student？ W: Yes, I’m a biology student in London University. I’m going up to Edinburgh for the festival, but it’s so expensive on the train that I decided to try and hitch a lift. M: Well, you are lucky because I should have been going yesterday, but something happened to delay me so I postponed my trip until today. W: Is it all right if I put my bag on the back seat？ M: Yes, of course. W: It started to rain just as I left the house this morning and my clothes and shoes are wet through. Would you mind if I take off my shoes？ M: No, of course not. I don’t mind. Go ahead. W: Thanks. M: Oh, don’t forget to put your seat belt on! You can get fined nowadays, you know, for not wearing your seat belt. W: Yes, sorry, I forgot. Could I open this window？ M: Well, I’d rather you don’t if you don’t mind. It gets very draughty when you open that window. But you can open the back window. W: Is it all right if I go to sleep for a while？ M: Yes, of course. I’ll wake you up when we reach the next service station. I’ll need some coffee then. (23) A．Because she has a company for the drive. B．Because she can attend the festival. C．Because the man stopped and offered her a lift. D．Because the man provided a shelter from the rain.

M: Yes, it must be three or four years. I haven't visited you since I called about my will. You helped me with that, you remember？ W: Yes, I remember. Do you want to make any changes in your will？ M: I don't think that will be necessary, but you'll tell me if it is. I left everything, you remember, to my wife, and after her death, to my son Jerry. I've about $15,000 in shares of industrial companies. These bring in, after paying tax, about ＄1,125 a year. Well, I'm earning a good salary now, and I shall get a good pension from my employers, so my wife and I can live fairly comfortably with this extra income, I want to buy some land and build a house for my son; he will need a house when he gets married. I'm thinking of building one and giving it to him. W: Your son's lucky. So you want my help buying the land and building the house. M: Yes, that's right. As soon as you've done what's necessary for buying the land, Jerry and I will see an architect. W: Have you found a plot yet？ M: Jerry was in Edinburgh last Saturday and saw a plot he likes. My wife and I went there two days ago, and we liked it, too. I'd like you to make the necessary inquiries for me. W: I'd be pleased to do that. I shall have to write to the Local Authority and inquire whether it is allowed to build a house on your piece of land. You've not allowed to build a house without permission from the Planning Authority. And sometimes the Authority decides that a house must be built of stone, and not of brick, so that it doesn't spoil the surrounding village. How long have they not met each other？ A．Half a year. B．Two years. C．Three or four years. D．More than five years.

M: I remember receiving their calendar of activities in my campus mailbox a week ago. I didn't really look at it though. Isn't that where they organize parties and trips for foreign students？ W: Not just for foreign students. The International Center's activities are intended for all students. They set up conversation tutorials for a variety of languages, and, through the center's Host Family Program, you can visit the home of a local family. M: Now that you mention it, it would be nice to meet more people from this area. I find the customs of this country really confusing sometimes. But also there are times when I need to talk to people who come from other countries as I do. I'll bet a lot of them feel the way I do. W: Of course. You are not the only person who is new around here. Take me. My family lives five hundred miles away from here. That isn't another country, but it is a long distance. The center is a good place for meeting people who can tell you how to get to know this city. And if you ever feel lonely, you can go over there and find someone to talk to. On week nights, they don't close until 11: 30. M: I guess it's worth visiting. Did you say you are going there tonight？ W: Uh-huh, to a coffee hour at eight. M: All right. I'll come, too. I might as well see what the International Center is like. How about meeting me in front of the library and we'll walk there together？ W: Sure. See you then. What does the International Center send out to students？ A．A diagram of their facilities. B．A timetable of events. C．Maps of the city. D．Samples of coffee from other countries.

Well, at the beginning, I would like to say a few words to my dear listeners who are not very familiar with this program. Because many people want to listen to and understand pop songs, radio producers at BCD International have made hundreds of programs over the years. We not only have access to the stars of the music world, but we have a vast library of "golden oldish" Classics, as well as the "latest releases". For those of you who like a bit of background with your favorite music — there's The History of Pop or The Road to Music. These two series bring you the language of pop music and information about the periods and the artists. If you want to hear from the artists themselves ,there's a new series called About The Big Hits. This is based on interviews with popular singers and songwriters. They speak to us about the meaning and ideas behind their songs. If you want to understand the words to the big music hits, pop Words is the program for you. After all, it's hard enough for native English speakers to understand most pop songs — so, if English isn't your first language, you shouldn't be surprised ff the words to many songs leave you in the dark. It was to address exactly this problem that BCD International started broadcasting Pop Words just over 23 years ago... [ fade out] Which of the following is covered in BCD International programs？ A．Interviews with radio producers. B．A large variety of pop songs. C．News from the music library. D．Stories about the good old days.

M: Well, it's a combination of things, but at the top of the list I think I'd put being truthful. Staff have certain expectations of how they should be treated and they want their managers to be fair. Not telling your staff what's happening is a sure way of losing their respect. You need to concentrate on solving problems, not hiding them. W: But not all problems can be solved, can they？ M: Most can, actually, but that's not the point. The thing is, instead of reacting after the dam-ages done, you should be talking to staff about how things are going and avoiding a situation where they come to see you about the problems after the event. The trick is to decide what problems might arise before they actually happen. W: What about having staff work together？ How should that be managed？ M: Well, some people appear to like working on their own, but in most companies, people who work on their own do so because they have been neglected. They have been given a task and their boss is not in-terested in how it is being done. This makes their sense of achievements smaller no matter how hard they work. People who work in teams have dearer overall picture of the work they are involved in. They have a role to play, and they know that if they don't perform. well, it is not only the business is going to suffer but also the other members of their team. So it is up to managers to create teams within their organization and encourage this team spirit. It raises performance. W: How is this best done？ M: Well, it's important to identify certain key employees among your staff and give them particular support and attention. If these key people are encouraged in their work, they would perform. better themselves, and more importantly raise the general level of performance of all the others in their area. W: Isn't it also a question of recruitment？ M: Yes, yes, lots of difficulties in staff management arise because mangers genuinely don't know how to select the right person. Sometimes interviewees are chosen on the basis of written personality tests which hear no relation with the work they'll be actually doing. Many managers admit that they sometimes ignore the lack of appropriate skills in recruiting the staff. I'd say that in the vast majority of cases they simply opt for the candidates who's made the best impression in half an hour or so... F: So, what should we have instead？ M: Well, the selection procedure should involve matching the skills and knowledge of the applicant to the actual job. And they should be done in the most immediate and relevant way possible, for example, if you try to recruit a trainer for your company, an important part of the inter-view should involve the applicant giving a pre-pared training session. Training is what they'll be doing, so you should see them in operation be-fore employing them. F: That sounds sensible. The final question, Brian, is about discipline, which is perhaps the hardest factor to get it right. What is the latest thinking？ B: Umm, well, the issues are: should you be a hard, unfriendly boss, make sure everyone obey your order without a question, or should you be more sympathetic and listen to your employees' difficulties？ Then there will be time when you have to discipline someone who has done some-thing wrong. It can be difficult if you are on very friendly terms with them. So a certain distance is necessary. On the either hand, if you are too un-approachable, you may not be made aware of important problems. M: Well, thank you, Brian. I'm sure plenty of managers out there will find out our talk very interesting. ？You will hear a radio interview with Brian Williams, a management expert. The interview deals with staf A．being able to concentrate. B．being honest. C．being respected.

M: Hum, well, maybe you should say something. He might not realize you're also a full-time student. Q: What does the man suggest doing？ (18) A．Looking for another job. B．Starting work later in the day. C．Talking to her boss about her schedule. D．Asking her boss for a raise in pay.

M：Not yet. I'm still waiting for the letters from other companies. Q：What does the man mean？ (18) A．He will write a letter to another company. B．He has received many job offers. C．He hasn't accepted the job offer. D．He will let the woman have the job.

M：Are you talking to me？ The music in my earphone is so loud． Q：What can be inferred from this conversation？ (13) A．The man is focusing on reading books. B．The man likes reading books. C．The man pretends not hearing the woman. D．The man is listening to the music.

W: I am sorry, Bob. My schedule is just too tight. Next time I come, we must find time together and have a good chat. M: I hope so. What do we learn from the woman's reply？ A．She will find time to meet Bob on her next visit. B．She will call Bob when she comes again. C．She will visit Bob before she leaves. D．She has no interest in chatting with Bob.

M: Sure, and I'll arrange for extra chairs. Is there anything else you want me to do？ W: Please get Hari to ensure that all the sound equipment is working fine. Last week we had a problem with the microphones. M: Yes, we need to be extra careful this time. But I'm sure Hari's at his job already. What does the woman want the man to do？ A．Send out the invitations. B．Arrange for accommodations. C．Welcome guests to a show. D．Supervise preparations for an event.

M: I like to read too. But I prefer non-fiction: history, philosophy and others alike. Q: What do we know about the man from this conversation？ (14) A．He doesn't have time to read. B．He has no reading preference. C．He doesn't read the same kind of books as the woman. D．He prefers writing to reading.

M: Thanks for the drink. It has been nice seeing you too. Q: Why did the woman mention her dinner guests？ (18) A．To invite the man to join them. B．To suggest politely that he leave. C．To offer to let him help cook. D．To encourage him to have another drink.

M：Not at all. I certainly don't want to talk about it during our meal. Q：When will they probably discuss the agenda？ (18) A．Before dinner. B．During dinner. C．Right after dinner. D．The next day.

M: Good morning, Cindy. W: Roberta, what exactly do time management consultants do？ M: Well, Cindy, it's all about helping people to organize their work in an ef fective way: maximum efficiency; minimum stress. W: Hah, sounds like something I need. Who are your clients？ M: Um, mainly business people, but I've also worked with politicians, civil servants and university lecturers. W: Um, quite a range, then. And what sort of things help people to organ ize their time？ I suppose punctuality is important. M: Um, yes and no. It's easier to finish a meeting on time if it starts on time. But in international contexts, you do have to be aware of cultural differences. W: For example？ M: Well, in Britain big, formal meetings usually start on time, but less for mal meetings often begin a few minutes late. In Germany, on the other hand, people expect all meetings to begin on time; In some countries, er, for example, in Latin America, there's a more relaxed attitude. So, you d6 have to adapt to circumstances. W: Um, it sounds like even if you manage your own time very well, you still can't control what other people do. M. Well, you can set limits. If you're meeting a friend who always arrives late, you can say, "Well, I'm going to wait for 15 minutes. If they aren't there by then, I'll leave," W: Hmm. I've got one friend who's always late. I don't think I'd ever see her if I did that. M: Hah, but people who are always late are the ones you need to set limits with. If they know that you won't wait, then, perhaps they'll make an effort. W: Isn't that rather harsh？ M: No, not really. Someone who constantly turns up late is putting a low value on your time. Let them know you've got other things to do. And I'm not suggesting you do that with everyone just the persistent latecomers. (20) A．To help people to organize their work in an effective way. B．To help people to become efficient at their jobs. C．To help people to arrange their time properly. D．To help people to reduce stress.

M: I buy a share in two holiday homes, so I own a week or more at each place. Time-sharing is the way many people afford seemingly expensive holidays. Q: What advice does the man give for people unable to afford expensive holiday homes？ (14) A．To buy only one holiday home. B．To buy at most two holiday homes. C．To buy a week or more at each of two holiday homes. D．To share holiday homes with others by buying a room.

W: It's simple. I don't mind being married to my career. Q: What's Annie's attitude towards her future？ (14) A．She will live a simple life. B．She will fully focus on her job. C．She will quit her job to get married. D．She will stay with someone unmarried.

Well, at the beginning, I would like to say a few words to my dear listeners who are not very familiar with this program. Because many people want to listen to and understand pop songs, radio producers at BCD International have made hundreds of programs over the years. We not only have access to the stars of the music world, but also have a vast library of "golden oldie" classics, as well as the "latest releases". For those of you who like a bit of background of your favorite music--there are The History of Pop and The Road to Music. These two series bring you the language of pop music and information about the periods and the artists. If you want to hear from the artists themselves, there's a new series called About the Big Hits. This is based on interviews with popular singers and songwriters. They speak to us about the meanings and ideas behind their songs. If you want to understand the words to the big music hits, Pop Words is the program for you. After all, it's hard enough for native English speakers to understand most pop songs--so, if English isn't your first language, you shouldn't be surprised if the words to many songs leave you in the dark. It was to address exactly this problem that BCD International started broadcasting Pop Words just over 23 years ago... [fade out] Which of the following is covered in BCD International programs？ A．Interviews with radio producers. B．A large variety of pop songs. C．News from the music library. D．Stories about the good old days.

M: I do have a lot of papers and magazines down on the basement. Volunteers used to come by these apartments regularly to collect waste paper. I still save it but people seldom ask for it nowadays and I' ve never gone over to the recycling center myself. W: That’s typical. A few years ago people were really enthusiastic about musing waste paper. Unfortunately, interest has been decreasing lately. Manufacturers now use waste paper for things, like paper bags, towels, napkins and boxes. But the demand is down. I think they need to find new commercial uses for recycled paper. M: I suppose things like greeting cards, calendars and writing paper could be made from it too. But recycled paper usually has a dingy color, doesn't it？ W: Well, it wouldn’t be suitable for art books or high-quality magazine paper. But who cares about the drab color if waste paper can take place of virgin wood pulp and so help to preserve forests. M: You are right. I'll bring my waste paper over to your apartment in a little while. Thanks for offering to take it. According to the speakers, what products are now made from recycled paper？ A．Paper towels, napkins, bags and boxes. B．Insulation for basements. C．Art books and other high-quality printed matter. D．Imitation wood.

W: Well, it's fairly cool and there's much rain in the morning. What is the weather like in Shanghai？ A．Hot. B．Cool. C．Cold.

B: Good Evening! Everybody! A: Eric! We knew you are working in a very successful, multi-million dollar company, could you tell us why this company becomes so successful？ B: Well, I think its success down to corporate culture. This culture is something that's been in place for some time. We're involved in basically every major decision within the company — from setting client expectations to implementing a new dust protection system. As production coordinator, I get to know our customers well, so it was a natural for me to volunteer to call past clients. I loved it and got immediate results. A：Could you tell us more？ B: We also organize anti-bureaucrat weeks, where all the managers have to work in the store showrooms, warehouses or restaurants for at least one week a year. A: So, that really makes SilverMark Inc. Design & Build a fascinating place to work for. You will hear two people talking about corporate culture of company. Name of programme: (5)______ Eric Finucane works as (6)______ in the company. The company organizes (7)______ in the company All the managers have to work (8)______ a year in warehouses or restaurants.

M: I don't think so, but returning back home was really hard. W: Why？ M: Well, for many students, returning back to their home countries can be a very confusing experience. W: Re-entry Shock! That sounds quite interesting. Can you explain it？ M: For example, many students who come to the United States experience freedoms they have never enjoyed in their country. W: Sure, such as freedom from family, freedom from cultural norms they didn't like and freedom from the pressures of working in a real job. M: However, too much freedom and unstructured life can lead to other problems. Students sometimes skip classes, stay out late, and engage in activities that their families and cultures might not approve of, but students want to enjoy "freedom" while it lasts. W: So when students return back to their countries, they can struggle with fitting back into the cultural norms and family expectations of the past. M: Yes. Naturally, depression is possible and a loss of self can result. W: Then what can students do to minimize this Re-entry Shock？ M: First of all, keep in contact with your family and friends while you are abroad. They will be your first source of advice and support once you return. W: What else？ M: Second, have a clear plan what you will do when you return. Start looking for a job now or apply to enter a school months before you return. Re-entry Shock can be greatest when you have nothing to do when you return. (23) A．How to go abroad for study. B．How to enjoy the freedom abroad. C．How to look for a job after returning back from abroad. D．Re-entry Shock and how to reduce it.

听力原文：M: Good morning. Customer Banking Services. Can I help you？ F: Hello, can I speak to Mr Wright, please？ M: I am sorry he is in a meeting right now. I am his assistant, Tony. Is there anything I can do for you？ F: Oh, yes, maybe you can be of help. This is Ms Spencer. You see, I have found a teaching post in Korea, and I am going to stay there for at least 5 or 6 years, so I'd like to cancel my current account at your bank. M: OK, Ms Spencer. But I'll need some details. Your initials, please. F: D.Y. M: Is that B for baby？ F: No, D for difficult. M: Right. And what is your current account number？ F: It's 1807 5497 M: Would you give your date of birth？ I need to go through security procedures. F: 17 December, 1956. M: And your password, please. F: Well, I haven't used this account for sometime. I am not quite sure. It's maybe 5415 or 4515. Would you try both？ M: Yes, it's the fast one. Uh, you still have $100 in your account. Do you want to pick it up here personally or do you want it sent to you by mail？ F: By mail, please. I am extremely busy these days. M: Fine, Ms Spencer, your current account is cancelled. F: Thanks a lot, Tony. M: You are welcome. Bye-bye. &8226;There are thirty questions on this question paper. &8226;Instructions are given on the tape. &8226;You can write on this Question Paper. &8226;At the end of the test, you will be given 10 minutes to copy your answers onto the Answer Sheet. &8226;You must write all your answers in pencil. PART ONE &8226;You will hear three telephone conversations or messages. &8226;Write one or two words or a number in the numbered spaces on the notes or forms below. &8226;You will hear each recording twice. Conversation One &8226;Look at the form. below. &8226;You will hear a woman calling about banking service. Customer Banking Service From: (1) ___________________ Initials: D.Y. Bank service required: (2) ___________________ Reason: shall stay in (3) ___________________ for 5 or 6 years Date of birth: 17 Dec., 1956 Account number: 18075497 Password: 5415 Send (4) ___________________ of money by mail