听力原文：W：Our company is now running in the red．So，we would really appreciate if your team could cut the budget．

M: Well, uhm, it'd be great to get away, but I've never done it before. W: None of the others have either except for me. I went once last fall. But there'll be an instructor in each canoe the first day. M: I don't know. W: Oh, come on. This is our last chance to take a break before finals. The scenery is beautiful, and if it gets too hot we can dive in whenever we feel like it. The river's really calm this time of the year, no rapids to deal with. M: That's a relief. What would I have to bring？ W: Let's see. Tom's bringing food for the Friday night cookout for everyone. And the people who run the trip have tents set up and they supply food and drinks for all day Saturday. On the way back Sunday morning we'll stop somewhere for breakfast. So, you have to bring a bathing suit and a sleeping bag. M: Well, I do love camping and sleeping out. Where is this place？ W: Well, it's about an hour and a half to the place where we meet the trip leaders. We leave our car there and they drive us and then canoes upriver to the place where we start canoeing. M: And who's driving us to the meeting place？ W: Well, I was hoping we could take your car. Mine's in the shop again. M: Oh, I see. It's not me you want, it's my car. W: Don't be silly. So what would you say？ M: Oh, why not! W: Great! I'll give you a call when I find out when everyone wants to leave on Friday. (20) A．To convince him to go on a canoe trip. B．To invite him to a cookout. C．To ask if she can borrow his car. D．To tell him about a trip she took.

Man: Well, I was thirty and settled at work, but then I came across a report predicting annual internet growth at 2,300%. The figure was like an alarm clock ringing in my head. I started to think about the regrets I might have at eighty. I realised I probably wouldn't even remember the things that seemed important in my thirties (like getting my end-of-year pay bonus. But I'd definitely tell myself I'd been a fool to ignore the internet. Woman: How did you go about choosing a product？ Man: Well, I drew up a list of twenty products, from clothes to gardening tools, and from that I got a shortlist of five, and then I assessed them. I thought about market growth in different countries and I also did some research into suppliers. But there were other important factors as well. I wanted a product that didn't retail for too high a figure. I thought that since many people would be buying from the internet for the first time, they might be afraid to take a risk with large amounts of money. Woman: And what made you decide on books？ Man: Well, basically, I found out that books had an eighty-two billion dollar market world-wide. There's also a high demand for CDs - a product I nearly went for - but with books there's a much wider choice. There're 3 million items in the book category, but only 300,000 in CDs. This choice meant the capabilities of the computer - in organisation and selection - could be put to good use. Woman: Bookstore has certainly been very successful. Why do you think that is？ Man: Well, it's not been easy. For the first five years, it was a struggle raising funds and developing the right software. The ideas weren't the difficult bit. If you and I sat down here for an hour, we'd come up with a hundred good ideas. The hard bit is making those ideas work. There are several key elements, which for me were research, recruiting the right staff, and prioritising. Woman: And you're satisfied with your customer growth？ Man: Well, it was a bit slow at first but then it picked up and from May '97 we started to see our greatest growth. We went from a hundred and twenty million dollars annual sales revenue to two hundred and thirty million dollars by the end of that year, and from 340,000 customers to 15 million. 58% of them were repeat customers. By '98, sales had reached almost three hundred and ten million dollars. Woman: And is Bookstore's success reflected in its profits？ Man: Well, at the moment we're focusing on introducing ourselves to customers and we spend a lot on advertising. Anything else would be a poor management decision. But, of course, it's reflected in our final figures. It's not unusual for a four-year-old company like ours to be in an investment cycle. What is more unusual is for a young company like Bookstore to be sold on the stock market, which happened in July '97. Woman: Bookstore is well-known for its high- quality customer service. What is the secret of your success in this area？ Man: Well, firstly our books are delivered fast and any complaints are dealt with by email and what's important is that the email is always answered in a friendly way, with the emphasis on 'the customer is always fight'. In fact, customers sometimes feel guilty about complaining because Bookstore staff are so helpful! Regular customers are recognised when they go to our website, and we suggest titles to them, based on their previous purchases. Woman: Do you think Bookstore offers a better service than its competitors？ Man: Well, yes. We'd been in the market for about two years before most of our competitors started so we had a head start and although some have caught up now, we're still cheaper. Our book price includes tax and delivery. Most of our competitors' prices don't. But what's more important is that B A．he was earning yep/little in his job. B．he had reached the age for a career change. C．he had to respond to a business opportunity.

M: Yes, but I haven't heard from him for ages. Actually, I've been out of touch with him since our first reunion after graduation. Q: What do we learn about the speakers？ (15) A．They were both chairpersons of the students' union. B．They have known each other since their schooldays. C．They are going to hold a reunion party. D．They have been in close touch by email.

M: It might be time to invest in a more recent model. Q: What does the man mean？ (14) A．The woman should buy a famous brand. B．The washing machine should have worked longer. C．The woman should consider buying a new one. D．The washing machine was not a good investment.

M：Not yet. I'm still waiting for the letters from other companies. Q：What does the man mean？ (18) A．He will write a letter to another company. B．He has received many job offers. C．He hasn't accepted the job offer. D．He will let the woman have the job.

(30) A．Our company will arrange an exhibit for the Science and Technology Week. B．Our company has been upset by the city authorities' final decision. C．We are displeased with the arrangement of the Science and Technology Week D．We have dissuaded the city authorities from setting up the week's display.

M: OK, just change "carriage forward" to "carriage paid". We can't lose this customer. Q: What did the customer order on May 25？ (12) A．Invoice. B．Shoes. C．Carriage. D．Error.

W: You'll never be able to get spare parts for it. It might be time to invest in a more recent model. Q: What can be inferred from the conversation about the washing machine？ (16) A．It should have lasted longer. B．The man should buy new parts for it. C．The man should consider buying a new one. D．It wasn't a good investment.

M: I think so. It’ll be especially helpful if you can check the same story in the newspaper. Q: What does the man mean？ (18) A．Watching TV is better than reading a newspaper. B．The newspaper may give more information. C．TV is more interesting than a newspaper. D．A combination of reading and listening is more effective.

M: Yes, I've set my mind on it. I'd like to find a job with full scope to show my ability. Q: Why has the man decided to leave the company？ (23) A．With a knife. B．On the edge of some metal. C．On some glass. D．On a piece of paper.

M: What is that？ W: It's a flee card which allows our customers to receive special discounts. You simply need to fill out our membership application form. M: No, thank you. I'm a little pressed for time. W: How will you be paying for that？ Will that be cash or credit？ M: I think I'll pay with my card. W: OK. Is that a credit card or a debit card？ M: I'm sorry. I don't understand your question. What is the difference？ W: A credit card bills you once a month; a debit card deducts the money directly from your bank account. M: Well, this is an ATM card issued by my bank. It's connected to my bank account. Can I use that？ W: Sure, that's a kind of debit card. Please press the button marked "DBT" and swipe your card through the machine. M: OK. And now what do I do？ W: Please enter your pin number, the identification number which verifies your identity. M: OK. And now？ W: Paper or plastic？ M: I'm sorry？ What did you say？ W: I'm going to pack your groceries. What kind of bags would you like, paper or plastic？ M: Plastic, please. Wow, you really have to make a lot of decisions in an American grocery store. (20) A．Apply immediately with any credit card. B．Fill out the membership application form. C．Pay a membership fee. D．Buy certain items in the store.

(30) A．I wondered if Joe has finished his research. B．I'm interested in his advisor's projections. C．I think Joe should have talked to his advisor. D．I'm curious to know why Joe hasn't been consulted.

M: Oh, you mean the wife is going to give birth to her husband？ W: Right. The child will be born in two months and the couple won't feel sad about having no children! How great! M: But isn't that strange？ How could the father face another self! You see, they'll look exactly the same! And if they had decided to clone the wife, she'd be giving birth to herself! W: Well, isn't it charming to live your own life again？ I think human cloning is beneficial in many ways, such as providing remedies for new incurable diseases, prolonging one's life, and so on. M: That's very good, but what'll be the relationship between the parents and their cloned copy？ What responsibilities should people take for their own clone？ And what if the child falls in love with his own mother one day？ As I see it, human cloning is unethical and must be prohibited! W: Well, maybe human cloning still has a long way to go, or, maybe, the couple would be better of adopting a child. Who has the couple cloned？ A．The wife. B．The husband. C．The baby. D．A sheep.

(23) A．In Japan, most people have a lifetime job with the same company. B．In Japan, government always promises to give people a lifetime job. C．In Japan, as in other countries, it is almost impossible to have a very stable job nowadays. D．In Japan, it is a tradition for a person to work in the same company all his life.

M: Have you checked with the employment resource center here at school？ W: Yes, there were one or two promising leads, but I'm hoping to find something a little better than those. I have a list of the most prominent accounting firms. I plan on sending my resume to each of them. M: Tom told me that he has mailed out twenty resumes already. W: The job market is very tight this year. I'm afraid that there will be a lot of the graduating class that will have to settle for something less than they hoped for or go to a less desirable part of the country. M: Bob and Joe have contacted a headhunter. They hope by using those professional services they will be able to find a good position. W: I thought of doing that myself, because their fee is too high. They would want nearly half of my first six months' salary. M: What about that accounting firm your father's company uses？ Do you think he could give you a recommendation？ W: I hate to ask him to do that, but if my other leads don't work out, I'll ask him for help. M: Networking the contacts you have is one of the best ways to find employment. (27) A．Check with the employment resource center at school. B．Send her resumes to all the most prominent accounting firms. C．Resort to headhunters (猎头公司). D．Ask for help from her father first.

W: Really？What day？ I'd like to talk to them and drop off my resume. Q: What does the woman want to do？ (17) A．Get prepared for her first campus interview. B．Polish her resume for more job opportunities. C．Visit a famous Electronics company next week. D．Apply for a job to the Electronics company.

M: Thank you. As you can see, little by little, Americans are turning to solar power, tapping the strength of the sun for energy. W: Yeah, that's true. Sunlight has already been used for heating or cooling homes and office buildings in the sunny south. M: Experts say all signs point to the birth of the solar energy industry. Right now, an increasing number of companies are selling solar collector panels to heat and cool homes or to heat water. The glass and metal panels each cost from ＄100 to more than ＄500, and the three or four-bedroom home usually requires a dozen or more. They look like sandwiches. They are usually placed in rooftops. Nobody knows how many have been sold, and in addition, many people have built their own units. It has been estimated that solar power equipment will be a $1.3 billion industry by 1995, and more than a million homes will use sunlight for heat, air conditioning or to generate electricity, both in the cities and in countryside. W: Wow! That is really big business. What do we learn about the use of solar energy in the U. S. ？ A．It is very well established. B．It is relatively new. C．It is found in one million homes. D．It is being rapidly expanded.

A．Disappointed. B．Happy. C．Regretful. D．Sad.

W: Thank you. M: Well, we hear it a lot in the news these days: "Recycle newspapers and save a tree. Collect bottles and cans so they can be reused in the manufacturing of new products." But how to promote the recycling movement？ Can you give us some suggestions？ W: I think there are three essential keys. M: What is the first one？ W: The first key is to have a more informed public, that is, to raise public awareness about the recycling process, to explain the kinds of materials that can be recycled, and provide ways on how to properly dispose of them. Local governments should educate the public on how to properly sort reusable materials from those, like waxed paper, carbon paper, plastic material such as fast food wrappers, that can't be recycled very easily. M: Then what is the second key？ W: The second is the development of improved technology. Technological progress has been made on many fronts, but governmental agencies need to step up their support for companies involved in recycling by providing tax incentives, low-cost loans, or even grants to upgrade equipment and to encourage further research. M: So what about the third essential key？ W: The final key is to develop a greater demand for recycled materials. This means increasing demand for the growing surplus of resources waiting to be recycled. M: Recycling is a crucial link protecting our planet. The three keys Mrs. Green mentioned are important ways to achieve this end. Thanks for joining us, Mrs. Green. W: You're welcome. (23) A．Keys to paper recycling. B．Importance of recycling. C．Keys to recycling improvement. D．Technological progress in recycling.

M: Thank you, Miss Carlyle, I'm in bad need of such suggestions because, to be frank, my company, although small, is rapidly expanding. And please, call me Len. So, what are your recommendations for my new organizational structure？ W: Call me Mary. First, let's start with your operation here. You should set up separate Administrative, Clerical, Back office, and Support functions. There's too much work for your personnel to wear more than one hat any more. M: Yes, they're already overworked. But that will entail more Managerial functions, won't it？ W: That's right, Lea, and you'll need at least two new managers for separate Marketing and Product Development departments. M: OK, Mary. What else？ W: I think you'll need an Executive assistant to help you deal with corporate affairs. That should do it for your headquarters here, but since your business is no longer just local, I also suggest setting up a regional office in the south. M: What about personnel there？ W: You'll need the same basic functionality as here, on a reduced scale. Product Development is only needed at headquarters for now. Your regional head can manage all functions there initially, but will probably need an assistant, also. And that's it! M: Thanks for your advice, Mary. You do help a lot. Looks like I'll need that assistant right away to help me set all this up! (23) A．A personnel manager. B．A business consultant. C．A secretary. D．An assistant.

M: So what？ Theirs is even worse. Q: What does the man mean？ (19) A．He doesn't like messy people. B．He doesn't know where their house is. C．He sees no need to clean the house. D．He can think of no worse time for their friends to come.

W: Sure. Weren't you in class on Monday？ That's when it was given out. M: No, I missed that class. Was there a handout？ W: No, the instructor just wrote the assignment on the board. M: Could I copy the assignment from your notes？ W: You could, ff I had copied it all down; but I just wrote down the part that I wanted. M: Oh, no. W: You see, there were four choices of topics ior the term paper; but, when I saw them, I knew which one I wanted so I didn't copy the others down. M: Can you remember any o'f the others？ W: Let's see. There was one about World War I, something about it, but I don't remember what, and there was one called "the idea of progress in the nineteenth century." M: And what was the last one？ W: I can't remember. My mind is a complete blank. Maybe you can ask someone else. M: Yes, I will. Anyway, those are certainly broad topics. W: Yes, but you van focus on a special area within them. Which one would you take？ M: Of course, I don't know what the last one is, but of these three, I think I'd take "the idea of progress." W: That's very abstract. M: Yes, but it's one of my interests and I've read a lot on the subject. I've never written a term paper on it though. W: Me neither. I haven't even read about it. Are you going to class on Wednesday？ M: Yes. W: Maybe he'll write it on the board again. M: I hope so. Good luck with your paper. W: Same to you. (23) A．Three. B．Four. C．Five. D．Six.

M: I don't think so, but returning back home was really hard. W: Why？ M: Well, for many students, returning back to their home countries can be a very confusing experience. W: Re-entry Shock! That sounds quite interesting. Can you explain it？ M: For example, many students who come to the United States experience freedoms they have never enjoyed in their country. W: Sure, such as freedom from family, freedom from cultural norms they didn't like and freedom from the pressures of working in a real job. M: However, too much freedom and unstructured life can lead to other problems. Students sometimes skip classes, stay out late, and engage in activities that their families and cultures might not approve of, but students want to enjoy "freedom" while it lasts. W: So when students return back to their countries, they can struggle with fitting back into the cultural norms and family expectations of the past. M: Yes. Naturally, depression is possible and a loss of self can result. W: Then what can students do to minimize this Re-entry Shock？ M: First of all, keep in contact with your family and friends while you are abroad. They will be your first source of advice and support once you return. W: What else？ M: Second, have a clear plan what you will do when you return. Start looking for a job now or apply to enter a school months before you return. Re-entry Shock can be greatest when you have nothing to do when you return. (23) A．How to go abroad for study. B．How to enjoy the freedom abroad. C．How to look for a job after returning back from abroad. D．Re-entry Shock and how to reduce it.

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